Bengü Oflaç

Bengü Oflaç is a Professor in the Department of Logistics Management at the Faculty of Business, Izmir University of Economics. She has been with the university since 2006, initially joining as a research assistant while pursuing her PhD in Business Administration with a specialization in Logistics Management. She was promoted to Assistant Professor in 2012 and has since advanced to her current position as Professor.

Her educational background includes:

• PhD in Business Administration (Logistics Management) from Izmir University of Economics (2011)
• MSc in Marketing from Dokuz Eylül University (2006)
• Bachelor's degree in Business Administration from Dokuz Eylül University (2003)

Bengü Oflaç's research interests center around logistics and supply chain management, with particular focus on service recovery, consumer behavior in logistics contexts, and sustainable supply chain practices. Her work often examines how businesses can effectively respond to service failures, particularly in logistics and transportation settings. She has conducted significant research on customer perceptions of service quality, the impact of recovery efforts on customer satisfaction, and the role of contextual factors in supply chain conflicts. Her more recent work has expanded into areas such as supply chain resilience, sustainable packaging practices, and the effects of changing work environments on employee well-being.

Her publication record shows a consistent focus on logistics and service management, with a noticeable shift toward more systemic and resilience-oriented topics in recent years. While her earlier work concentrated on consumer responses to specific service failures, her recent publications demonstrate a broader perspective on supply chain networks, interorganizational relationships, and strategic approaches to managing disruptions. This evolution reflects both her growing expertise and the changing priorities in logistics research, particularly in response to global challenges like the pandemic and increasing environmental concerns.

Academic recognition includes:

• TUBITAK BIDEB 2214 International Research Scholarship (2009) for research at University of Illinois at Urbana Champaign

As an academic advisor, Dr. Oflaç has supervised numerous graduate students in the Logistics Management program, though specific names are not provided in the available information. Her research has been supported by various grants, including the TUBITAK scholarship that enabled her international research collaboration. She has participated in project work and has publications in both academic journals and popular media, demonstrating her commitment to bridging theoretical research with practical business applications.

Dr. Oflaç maintains active research collaborations with colleagues both within Izmir University of Economics and internationally. Her recent co-authored works indicate strong connections with researchers in supply chain management, particularly with Seda Özcan and other colleagues at her institution. She appears to be involved in systematic literature reviews that help map and advance the field of supply chain management, suggesting leadership in synthesizing knowledge for the academic community.