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Sebastian RaischView profile

Professor

• Strategic Management
• Organizational Ambidexterity
• Artificial Intelligence in Organizations
• +7 more

Sebastian Raisch is a Full Professor of Strategic Management at the Geneva School of Economics and Management (GSEM), University of Geneva, where he also serves as Director of the Executive MBA program. He is affiliated with the Institute of Management and holds a Ph.D. from the University of Geneva. His academic work is deeply rooted in understanding how organizations balance stability and change, particularly in the face of digital transformation. Research Interests: His primary areas of expertise include strategic management, organizational ambidexterity, organizational paradox, artificial intelligence in organizations, and digital transformation. His research investigates the dynamics of corporate growth and decline, strategic renewal, and the integration of human and artificial intelligence in organizational decision-making. He is especially interested in how firms navigate tensions between competing demands such as exploration and exploitation, automation and augmentation, and stability and innovation. Publications and Trends: His recent publications (2023–2025) show a strong shift toward the role of artificial intelligence in management, with a focus on hybrid human-AI systems, ethical AI, and the strategic implications of AI adoption. Earlier works center on ambidexterity, paradox theory, and corporate turnaround, establishing him as a leading scholar in these domains. Scientific Awards: Strategic Management Society’s Best PhD Paper Award Emerald Publishing Group’s Citation of Excellence Award Journal of Management’s Scholarly Impact Award Editorial and Professional Service: Sebastian Raisch serves as Associate Editor at the Academy of Management Review and sits on the editorial boards of the Academy of Management Journal and the Strategic Management Journal . He has advised numerous doctoral students and supervised research projects on organizational innovation and digital strategy, though specific names are not listed in the provided materials. He has not received explicit mention of research grants, but his extensive publication record suggests active research funding. Labs and Research Teams: While no formal lab is mentioned, Raisch leads or contributes to research initiatives within the Institute of Management at GSEM, particularly in strategic management and digital innovation. He collaborates with scholars across Europe and the U.S., including notable co-authors like J. Schad, S. Krakowski, and M. Tushman.

Jochen WirtzView profile

Professor

• Service Management
• Intelligent Automation
• Artificial Intelligence (AI)
• +6 more

Jochen Wirtz is the Vice Dean of MBA Programmes and Professor of Marketing at the National University of Singapore (NUS Business School). He holds a Ph.D. in services marketing from the London Business School and has held leadership roles, including founding director of the UCLA–NUS Executive MBA Programme and member of the NUS Teaching Academy. His research focuses on service management, intelligent automation, AI, and corporate digital responsibility. A globally recognized authority, he has authored over 20 books, including Services Marketing: People, Technology, Strategy (9th ed.) and Intelligent Automation , with translations in 26+ languages. His awards include the Christopher Lovelock Career Contributions Award (AMA) and the Academy of Marketing Science’s Outstanding Marketing Teacher Award. He advises international firms like Accenture and KPMG and is involved in start-ups such as Dataswyft and TranscribeMe. His work emphasizes ethical AI, service robots, and cost-effective excellence, contributing to both academic research and industry practice. Wirtz’s research spans service robots, platform economies, and luxury services. His recent studies explore generative AI’s impact on service encounters, corporate digital responsibility, and B2B customer experience strategies. He actively engages with industry through consulting, keynote speaking, and executive education.

Catherine PrenticeView profile

Professor

• Artificial Intelligence
• Emotional Intelligence
• Service Research
• +7 more

Overview Dr. Catherine Prentice is a Professor of Marketing and Head of the Marketing Discipline at the University of Southern Queensland, Australia. She also serves as Director of the Asia Pacific Association for Gambling Studies (APAGS) and holds editorial roles across multiple top-tier journals including Journal of Business Research and International Journal of Contemporary Hospitality Management . Her research focuses on artificial intelligence, emotional intelligence, service innovation, consumer behavior, and gambling studies, with significant contributions to the tourism and hospitality sectors. Education MBA, Lincoln University (2001) PhD in Marketing, Victoria University (2009) Research Interests Dr. Prentice’s work bridges theoretical and applied research, emphasizing the practical implications of her findings. Key areas include: - The role of AI in enhancing customer engagement and loyalty - Emotional intelligence in service encounters and leadership - Consumer psychology in tourism and hospitality contexts - Strategic marketing in the gambling and gaming industries - Sustainability and innovation in service delivery Publications & Impact Her over 100 peer-reviewed articles span journals like Journal of Hospitality & Tourism Research and Tourism Management , with a focus on empirical investigations of service quality, customer loyalty, and organizational performance. Recent work explores the intersection of AI and human service interactions. Leadership & Service In addition to her academic roles, Dr. Prentice contributes to industry through: - Editorial board memberships across 12+ Q1 journals - Leadership in professional associations like NAGS and ANZMAC - Consultancy in business strategy and marketing for corporations and governments

• Digital Transformation
• Technology and Innovation Management
• Healthcare Technology
• +5 more

Dr. Seyed Mohammad Sadegh Khaksar is a Senior Lecturer in Technology Management at La Trobe Business School, specializing in digital transformation, innovation, and healthcare technology. He holds a PhD in Management and teaches courses like Project Management. As Head of the Project Management major, he employs innovative pedagogies such as blended learning and peer review to enhance graduate employability. His research focuses on digital excellence strategies in firms, with notable projects including an AUD 96k IoMT platform for rural healthcare and AUD 40k studies on aged care supply chain resilience. He advises startups and organizations on digital strategies, particularly in healthcare, oil & gas, and professional services. Key research areas include social robots in education and care, IoT applications, and agile-lean methodologies. He has secured over $300k in grants and serves on editorial boards like Technological Forecasting and Social Change . Awards include the 2024 Student Experience Award and 2021 Early Career Researcher Award. Current PhD supervision spans digital responsibility in healthcare and banking sectors, and IoT-driven service innovations. He leads funded projects on smart cities and pandemic logistics, reflecting his interdisciplinary impact across technology, healthcare, and education.

Sami KajaloView profile

Senior Lecturer

• Corporate Social Responsibility
• Brand Loyalty
• Marketing Strategy
• +4 more

Sami Kajalo is a Senior University Lecturer at the Department of Marketing, Aalto University School of Business, and an Adjunct Professor of Marketing at the University of Helsinki. His research focuses on corporate social responsibility (CSR), brand loyalty, marketing strategy, retailing, and digital marketing, with a methodological emphasis on structural equation modeling (SEM). He has contributed over 117 publications, including works on consumer motivations in collaborative consumption, the strategic role of market orientation, and the impact of ethical leadership in retail environments. Kajalo teaches at both Aalto University’s Business School and its Executive Education DBA program. His academic journey includes a doctoral degree from the Helsinki School of Economics (2002), a licentiate (1993), and a master’s degree (1990) in Business and Economics. Research Interests: Kajalo’s work explores the intersection of psychological traits and CSR perceptions, particularly how these influence brand loyalty. He investigates arts marketing, digital transformation in retail, and the integration of CSR into strategic frameworks. His research methodologies prioritize empirical analysis to advance theoretical contributions in marketing disciplines. Article Trends: Recent publications highlight themes such as ethical dimensions in online retailing, market orientation as a competitive tool, and consumer behavior in sharing economies. His work often bridges theoretical frameworks with practical implications for retail strategy and organizational performance. Academic Engagement: Kajalo has collaborated internationally, including visiting researcher roles at Hokkaido University and hosting academic visitors. His expertise contributes to sustainable development goals related to responsible consumption and production (SDG 12) and quality education (SDG 4).

Violetta SplitterView profile

Tutor

• Management
• Strategic Management
• Organizational Theory
• +4 more

Dr. Violetta Splitter is a Fellow and Tutor in Management at St Peter's College, University of Oxford, and a lecturer in Strategic Management at Saïd Business School. Her research focuses on sociologically oriented management and strategy, particularly the trend toward 'Open Strategy'—inclusive, participatory approaches to corporate strategy that challenge traditional top-down hierarchies. She employs ethnographic methods, such as observing strategy processes at financial institutions, to analyze power dynamics and social practices in strategy work. Her work integrates social practice theories (e.g., Bourdieu, Giddens) to examine how 'open strategy' transforms organizational behavior, including crowdsourcing decision-making and frontline employee involvement. She co-edited a special issue on 'Open Organizing' for Organization Studies , fostering cross-disciplinary dialogue on openness in innovation, education, and governance. Dr. Splitter's teaching spans undergraduate and executive courses at the University of Zurich, Saïd Business School, and institutions like the University of Fine Arts Berlin. Her research emphasizes the practical implications of strategy-as-practice frameworks and challenges conventional understandings of organizational power and control.

• Economic Inequality
• Labor Market Dynamics
• Wage Stagnation
• +3 more

Nathan Wilmers is the Sarofim Family Career Development Associate Professor and Associate Professor of Work and Organization Studies at MIT Sloan School of Management. He is part of the core faculty at the Institute for Work and Employment Research and affiliated with the Economic Sociology program. His research focuses on wage and earnings inequality, labor markets, and economic sociology, examining how weakening labor institutions and market power contribute to wage stagnation and inequality. Wilmers holds a BA in Philosophy from the University of Chicago, and MA and PhD in Sociology from Harvard University. His work has been published in top journals like Administrative Science Quarterly and American Sociological Review. He has received notable awards, including the 2020 Academy of Management Best Paper Award and the 2021 ASQ Dissertation Award. His research explores themes such as class segregation in daily activities, the role of employer wage-setting in poverty, and generative AI’s impact on inequality. He emphasizes bringing economic sociology insights to labor market studies and addressing systemic issues like intergenerational labor market advantage. Awards: 2020 Best Paper Award (Academy of Management), 2021 ASQ Dissertation Award Affiliations: Institute for Work and Employment Research, Economic Sociology Program Key Research Themes: Wage Inequality, Labor Markets, Social Stratification, Market Power

Young Ho SongView profile

Associate Professor

• Organizational Behavior
• Human Resources Management
• Employee Behavior and Well-being
• +5 more

Young Ho Song is an Associate Professor in the Department of Management at the Odette School of Business, University of Windsor. He holds a Ph.D. in Human Resources and Organizational Behaviour from McGill University (2018), an M.I.L.R. from Cornell University (2011), an M.B.A. from the University of British Columbia (2010), and a B.S. in Mechanical Engineering from Yonsei University (1999). His research focuses on organizational behavior, human resources management, and the psychological and behavioral responses of employees to workplace challenges such as customer mistreatment and AI integration. He has received notable awards including the 2024 Professor of the Year and the Odette New Researcher Award (2021). Education: Ph.D., McGill University (2018) M.I.L.R., Cornell University (2011) M.B.A., University of British Columbia (2010) B.S., Yonsei University (1999) Research Interests: Employee behavior under customer mistreatment, AI adoption in workplaces, negotiation strategies in cross-cultural contexts, and the psychological mechanisms behind workplace deviance and conformity. Grants: SSHRC Insight Development Grant ($67,332) Odette Research Innovation Fund grants totaling $22,000 His recent articles explore themes such as AI tool impacts on employee learning, customer satisfaction in mobile app usage, and ethical negotiation strategies in South Asia. He has presented widely at conferences like the Academy of Management and Society for Industrial and Organizational Psychology.

Kristina HeinonenView profile

Professor

• Service Marketing
• Customer Experience
• Service Innovation
• +5 more

Kristina Heinonen is a Professor of Service and Relationship Marketing at the Department of Marketing, Hanken School of Economics, and holds a Professor II appointment at the Norwegian School of Economics. She has led key roles such as Head of Subject (Marketing) and Director of the Centre for Relationship Marketing and Service Management (CERS) at Hanken (2010–2023). Her research focuses on service innovation, customer experience, and value creation, leveraging technologies to drive strategic service initiatives. She is a Fulbright Scholar from the University of Massachusetts, Boston, and has held visiting roles at institutions across Europe. Her academic leadership extends to co-chairing the American Marketing Association’s Service Special Interest Group (AMA SERVSIG) and serving on the board of Karlstad University’s CTF Center for Service Research. She also contributes to global initiatives like ServCollab, a nonprofit fostering human-centered service collaboration. Her pedagogical expertise spans undergraduate, graduate, and MBA programs, alongside mentoring doctoral researchers. Kristina’s awards include the Evert Gummesson Outstanding Research Award and multiple Emerald Literati Awards. She actively advises companies in service, food, retail, and financial sectors, and leads the Finnish Innovation Index, an annual assessment of corporate innovation capabilities. Her interdisciplinary research bridges academic rigor with practical applications, emphasizing customer-centric frameworks and sustainability in service systems.

Heike SchinnenburgView profile

Professor

• Human Resource Management
• Organizational Behavior
• Change Management
• +4 more

Prof. Dr. Heike Schinnenburg is a Professor of Business Administration with a focus on Human Resource Management at the Faculty of Economics and Social Sciences, Osnabrück University of Applied Sciences. She directs the Master's program in Business Management and specializes in talent management, international HRM, career research, and change management. Her research explores AI's impact on jobs, gender dynamics in careers, and organizational resilience in global contexts. She holds a PhD from Leibniz University Hannover and has extensive industry experience as a consultant and HR director. Her academic career includes guest professorships at Shanghai University of International Business and Economy. Key research projects include inclusive education's impact on workforce development and cultural factors in change management. Her publications span over 50 articles in journals like Employee Relations and Personalquarterly , addressing topics such as frontline work challenges, virtual leadership, and global talent strategies. She frequently presents at international conferences and collaborates on EU-funded research initiatives.

Valerie GoodView profile

Assistant Professor

• Marketing
• Sales Management
• Retail Marketing
• +3 more

Valerie Good serves as an Assistant Professor in the Department of Marketing and Transportation at the Walton College of Business, University of Arkansas, where she contributes to academic research and teaching in marketing disciplines. Her research spans critical domains including: Sales Management : Investigating salesperson well-being, motivation, and digital transformation impacts Retail Marketing : Analyzing online retail formats and product sales dynamics B2B Marketing : Exploring brand leverage and end-user engagement strategies Corporate Social Responsibility : Examining CSR's role during economic recessions Analysis of her 15 recent publications (2021-2025) reveals three dominant trajectories: (1) Human elements in sales processes, including resilience, loneliness, and purpose-driven motivation; (2) Digital transformation effects on retail formats, lead quality, and sales arrangements; (3) Strategic applications of corporate social responsibility during economic volatility. Her work consistently bridges theoretical rigor with practical sales and marketing applications, demonstrating increasing focus on psychological factors within commercial contexts.

Alfred Huah-Syn WongView profile

Associate Professor

• Asset Pricing
• Risk Management
• Portfolio Theory
• +8 more

Associate Professor Alfred Huah-Syn Wong is a finance and economics academic at Charles Sturt University's School of Business. With a PhD in Finance from RMIT University and Masters in Financial Management from the University of Queensland, he teaches undergraduate courses in Financial Management, Financial Planning, and Treasury Risk Management, plus postgraduate courses in Corporate Treasury Management and Financial Planning. His research spans Asset Pricing, Risk Management, ESG Finance, Renewable Energy Economics, and Regional Healthcare Economics . Wong actively contributes to UN Sustainable Development Goals through sustainable finance research and regional development projects. Recent work focuses on renewable energy microgrids for regional Australia and healthcare access disparities during the pandemic. His publication trends reveal growing emphasis on sustainable finance (2023-2025), with key themes in corporate governance, ESG integration, and regional economic resilience. Recent articles address MENA environmental governance, Australian healthcare access, and Industry 4.0 workforce adaptation. CSU PhD Writing Up Award 2010 ($5,000) CSU Competitive Grant Award 2010 ($10,191) RMIT University Research Prize 2010 ($1,000) CSU Seed Grant 2007 ($3,000) MRFF Rapid Applied Translation Grant 2024 Vice Chancellor’s Research Awards 2024 Wong supervises research aligned with regional development, evidenced by his role in the Ageing Well Research Group and Aspro Ageing Well projects. His grants portfolio includes the $3,000 CSU Seed Grant (2007), multiple 2023-2024 sustainability grants, and industry partnerships with Mid North Coast Health District. Current work focuses on renewable energy microgrids and Parkinson's disease nursing advocacy. He leads the Business Workforce Wellness Research Unit and collaborates with the Regional Entrepreneurship Research Group. Recent activities include the 2024 Regulating for Decent Work Conference and 2023 launch of Australian Microgrids research, demonstrating strong industry engagement in regional economic development.

Ester Ellen Trees BoltView profile

Research Fellow

• Healthcare Management
• Nurse Well-being
• Human Resource Management
• +5 more

Ester Ellen Trees Bolt is a Post-doctoral Research Fellow at the University of Leeds since January 2023, concurrently serving as a Michael Beverley Innovation Fellow since September 2023. Previously, she held a Lecturer position at Sunway University, Malaysia, teaching HRM and research methods. She earned her PhD (2021) and Master’s (2018, Distinction) from Taylor’s University, Malaysia. Her research focuses on healthcare HRM challenges, particularly nurse turnover, well-being, and professional identity. She investigates systemic causes of nurse attrition, advocating for cultural shifts in nursing to reduce burnout through boundary-setting training and employer support. Her work highlights how self-sacrifice norms in nursing contribute to unsustainable workloads and proposes solutions like organizational culture reforms and policy changes. Key research areas include nurse retention strategies, leadership’s role in turnover reduction, and the impact of professional identity on job satisfaction. She collaborates with healthcare institutions to translate findings into actionable retention policies and has published widely on these topics in journals and platforms like The Conversation. Ester’s recent work explores post-turnover experiences and the efficacy of postdoctoral fellowships in shaping academic careers. She emphasizes interdisciplinary approaches linking HRM theory with healthcare practice to address global nursing shortages and workforce sustainability challenges.

Mary HarrisonView profile

Visiting Associate Professor

• Marketing
• Consumer Behavior
• Services Marketing
• +4 more

Mary Harrison is a Visiting Associate Professor of Marketing in the Department of Entrepreneurship, Management and Marketing at Samford University’s Brock School of Business. She brings more than a decade of prior experience from Birmingham-Southern College (BSC), where she served from 2011 to 2024 as faculty member, department chair, and program leader. Education Ph.D. in Marketing (concentration in Social Psychology) – University of Alabama MBA – University of Alabama B.S. in Business Administration – Mississippi College (including a semester of study in London) Research Interests Harrison’s scholarship centers on consumer behavior and services marketing, with particular emphasis on customer–firm relationships, service employee behavior, and the emotional dynamics of service encounters. She investigates how consumers react to service failures, penalties, and special requests, and explores factors that create “lock-in” and long-term loyalty. More recently, her work examines the intersection of artificial intelligence and personal branding in higher-education contexts. Across her publications, three consistent themes emerge: (1) understanding and managing customer emotions during and after service experiences; (2) frontline employee decision-making when faced with ethically or operationally “gray” customer requests; and (3) mechanisms—psychological, relational, and technological—that deepen or dissolve customer–brand relationships over time. Scientific Awards & Honors Omicron Delta Kappa Excellence in Teaching Award – Birmingham-Southern College Bob Whetstone Faculty Development Award – Birmingham-Southern College ACS Career Advancement Pathways Program Fellow – Associated Colleges of the South ACS Summer Teaching & Learning Experience Fellow – Associated Colleges of the South Service & Professional Engagement Harrison currently serves on the Editorial Review Board of the Journal of Marketing Theory and Practice and previously acted as Co-Associate Editor for Services Marketing at the Journal of Global Scholars of Marketing Science . She has delivered more than 25 conference presentations or panel discussions at leading marketing academic conferences, and advises Samford’s student chapter of the American Marketing Association.

Aliosha AlexandrovView profile

Professor

• Marketing
• Consumer Behavior
• Brand Management
• +4 more

Aliosha Alexandrov is a Professor of Marketing in the Department of Marketing at the College of Business, University of Wisconsin Oshkosh. He maintains an active role in institutional governance through committees including the Technology Steering Committee (2011-present), Globalization Committee (2015-2023), and COB Council (2017-2023), while advising the Marketing Club since 2013. His educational foundation includes a BS from the Technical University of Sofia, Bulgaria, and both an MS and Ph.D. from the University of Memphis (2007). Professor Alexandrov's research spans consumer behavior , brand management , and word-of-mouth dynamics , with notable investigations into brand interestingness, humor in environmental advertising, and retail adaptation to online competition. His work frequently employs contingency frameworks to examine how contextual factors like employment status or environmental uncertainty moderate marketing outcomes. Recent publications reveal a strong focus on digital transformation (QR code adoption, network analysis of WOM) and service management (CRM success, frontline employee concerns), while maintaining consistent exploration of brand-customer relationships across diverse contexts from city branding to event management curricula. As an academic contributor, he serves as a journal article reviewer for major publications and evaluates faculty development grant proposals for UW Oshkosh. His committee work demonstrates sustained engagement with technology integration, globalization initiatives, and business school strategic planning. Professor Alexandrov actively bridges theory and practice through consulting with the Business Success Center since 2015 and shaping curriculum development through his research on value co-creation in event management education.