Vincent Jeseo

Vincent Jeseo is an Assistant Professor at Rowan University's William G. Rohrer College of Business. His research focuses on relationship marketing in service environments, examining customer engagement and service failure management.

Research explores:

• Customer-to-customer interaction dynamics
• Identification mechanisms in service loyalty
• AI applications in marketing
• Service failure recovery strategies

Publications demonstrate progression from service engagement foundations (2021) toward AI applications (2025). Consistent focus on human elements in service relationships.