Nicky Millard

Nicky Millard serves as Deputy Dean for Curriculum Development and Student Recruitment within the Department of Hospitality and Tourism at University College Birmingham, leveraging extensive industry experience to shape employability-focused academic programmes. Her role bridges academic leadership with direct industry engagement to prepare students for evolving hospitality sector demands.

Her academic credentials include:

• BA (Hons) in Hotel Business Management from University College Birmingham
• Postgraduate Certificate in Education (PGCE)
• Master's Degree in Human Resource Management

Millard's expertise spans Human Resource Management, Hospitality Management, and Strategic Leadership, informed by years managing US/UK hotel operations before transitioning to academic roles. She emphasizes cross-cultural competencies and industry-aligned curriculum design, ensuring programmes address real-world challenges like global workforce dynamics and sustainable tourism practices. Her teaching directly integrates operational hospitality experience with theoretical frameworks in management disciplines.

As Deputy Dean, she drives programme innovation through partnerships with major hospitality employers, embedding industry standards into curricula while expanding recruitment outreach. Millard's leadership prioritizes student employability through structured industry placements and career development initiatives, maintaining UCB's strong graduate employment record in the sector. Her professional affiliations with CIPD and Institute of Hospitality ensure ongoing industry relevance.