Jessica La
Research Fellow · Public Services Management & Organisation
King’s College LondonAbout
Jessica La is a Research Fellow at King's Business School, King's College London, specializing in video-based analysis of work coordination and interactional foundations of professional practice.
She holds a BSc Hons and MSc in Psychology from Victoria University of Wellington, New Zealand, and was a full-time PhD candidate in management and organisational studies at King's Business School commencing in 2019 under supervisors Professor Paul Luff and Professor Christian Heath.
Her research examines anticipation, rhythm, and routine in workplace interactions across hospitality, performance, and healthcare contexts using video ethnography. Current work includes the ongoing Talking About My Medicines (TAMM) project investigating shared decision-making in specialist learning disability mental health consultations between doctors, patients, and carers.
No scientific awards were documented in the source material.
No student supervision or grant funding details were provided, though she actively contributes to the TAMM research initiative within King's Business School.
Her methodological expertise centers on interaction analysis in institutional settings, particularly within health sector communication frameworks.
