Erin Friess

Erin Friess is Professor and Director of Graduate Studies in Technical Communication at University of North Texas. Education includes Ph.D. in Rhetoric and M.A. in Professional Writing from Carnegie Mellon University, and B.A. from Trinity University.

Research examines agile project management (particularly Scrum) implementation in technical communication, usability/user experience methodologies, and disciplinary patterns in technical communication scholarship. Developed influential frameworks for persona applications in design processes.

Award-winning publications analyze content trends in technical communication literature, persona utilization in heuristic evaluation, and decision-making patterns in design workflows. Recent work explores Scrum methodologies in educational contexts.

Teaches advanced courses in usability testing, document design, and project management. Recognized with field's top research awards from IEEE, ACM, and STC.