Edphan Chanetsa

Edphan Chanetsa is a Professor of Business at Savannah College of Art and Design (SCAD) since 2022. Previously, he held leadership roles at Nedbank in Johannesburg, including Head of Customer Experience Delivery (2021–22), Head of Home Loans Customer Strategy (2014–16), and Senior Manager for Transactional Products (2016–17). His professional experience spans over 20 years in strategic business development, customer-centric initiatives, and cross-functional team leadership across banking, utilities, and tourism sectors.

• Education:
• M.B.A., Business Administration, University of the Witwatersrand, Johannesburg
• B.S., Business Administration, Wayne State University

Chanetsa specializes in customer experience strategy, marketing campaigns, and predictive analytics-driven solutions. His work includes designing digital platforms for home improvement projects, executing integrated marketing campaigns reaching 250K consumers, and leading teams to achieve double-digit sales growth through initiatives like the “Win A Home” series. He has also developed market entry strategies in Sub-Saharan Africa’s power utility sector and contributed to corporate strategy at Knightsbridge Travel.

• Awards:
• Ford Minority Scholarship Award (2002)
• Beta Gamma Sigma Honorary Business Society (2002)
• Nedbank Retail Achiever (2011–2012)
• International Air Transport Association Award (2004)

Chanetsa’s advisory and professional development efforts include mentoring female entrepreneurs and participating in executive leadership programs. He contributed to Greensleeves Farm Project in Zimbabwe (2017) and collaborated with firms like McKinsey & Company and Deloitte.