Cathy Cheatham

Cathy Cheatham is an Instructional Associate Professor at the Conrad N. Hilton College of Global Hospitality Leadership, University of Houston, where she has taught since 2013 while concurrently serving as Hotel Manager at Hilton University of Houston. She advises the Hotel and Lodging Association of Greater Houston – UH Student Chapter and sits on the University’s Admissions Appeal Committee.

Her academic credentials include:

• B.S. in Hotel and Restaurant Management (1989), Conrad N. Hilton College of Global Hospitality Leadership, University of Houston
• M.S. in Hospitality Management (2016), Conrad N. Hilton College of Global Hospitality Leadership, University of Houston
• Certifications: CHIA, CHE

Cheatham’s research integrates 25+ years of industry expertise in customer service optimization, lodging operations, and revenue management with hands-on technology implementation experience. Her work bridges academic theory and practical applications in hotel management systems, guest experience design, and operational workflows across global properties.

Her accolades include:

• 2020 Distinguished Faculty/Staff Award at the Hilton College
• 2006 Distinguished Alumnus by the Hilton College Alumni Association

As an educator, she directs undergraduate and graduate instruction in Hotel Operations, Rooms & Housekeeping Management, and Advanced Lodging Management while leveraging her consulting background with Cyntergy Corporation on technology rollouts at international properties like Sandy Lane Resort in Barbados.