Heather Keathley is an Associate Professor in the Department of Industrial Engineering and Management Systems at the University of Central Florida (UCF), part of the College of Engineering and Computer Science. She holds a BS in Systems Engineering from the University of Arkansas at Little Rock, an MS in Industrial and Systems Engineering from Virginia Tech, and a dual doctoral degree from Virginia Tech’s Grado Department of Industrial and Systems Engineering and the Royal Military Academy in Belgium. Her research focuses on Management Systems Engineering, particularly organizational change and transformation, with an emphasis on performance measurement systems in healthcare and defense sectors. She actively contributes to professional societies like IISE and SEMS. Her research interests include system dynamics, performance measurement implementation challenges, and the integration of technology like augmented reality in managerial tasks. She has published extensively on strategic performance measurement frameworks for defense organizations, lean six sigma in healthcare, and causal modeling in organizational processes. Her work often bridges interdisciplinary gaps, combining quantitative methodologies with real-world applications. Notable trends in her publications include methodological advancements (e.g., systematic reviews, SEM analysis), critical sector analyses (healthcare, defense), and emerging technologies (e.g., AR). No scientific awards or grants are explicitly mentioned in the provided texts. She has no listed advisees or specific lab affiliations.














