Telmo Antonio Henriques is an Invited Assistant Professor at ISCTE-University Institute of Lisbon and a Research Associate at ISTAR-IUL. His academic work focuses on organization development, quality management, and methodologies like Action Research and Design Science Research within information systems. PhD : Information Science and Technology, ISCTE-IUL (2015) MSc : Business Management, Universidade Autónoma de Lisboa (2012) Research Interests He investigates organizational development, quality management, and action/design research methodologies, emphasizing employee engagement, leadership development, and IT organizational excellence. Publications Trends His work spans information systems, organizational behavior, and software engineering, with recent focus on DevOps maturity models, action research frameworks, and human-centric approaches to IT quality. Editorial Roles He serves as Associate Editor for the Journal of Global Information Management (since 2016) and Information Resources Management Journal (since 2016), and is on the editorial board of SAGE Open . Teaching & Advising As an Invited Assistant Professor, he teaches courses like Benefits Management and Information & Knowledge Technology Management , guiding Master's theses on topics including DevOps and systemic problem definition.








