Yuqian Xu

Yuqian Xu is an Associate Professor of Operations Management at the Kenan-Flagler Business School, University of North Carolina at Chapel Hill. Her research focuses on operations in financial services and digital platforms, utilizing methodologies including applied probability, stochastic models, econometrics, and machine learning. She collaborates with industry leaders such as Alibaba, JD.com, Bank of China, and ICBC to address real-world operational challenges.

Her educational background includes:

• PhD in Operations Management from NYU Stern School of Business, recipient of the Herman E. Krooss Dissertation Award and Beta Gamma Sigma honor society membership
• BS in Mathematics from Kuang Yaming Honors School of Intensive Instruction in Science and Arts at Nanjing University

Professor Xu's research centers on two primary domains: emerging technologies in digital platform operations and operational risk management. She employs stochastic control, generative diffusion models, and deep learning to develop implementable solutions, with recent work on voice chatbot design adopted by major digital platforms to enhance human-like operational performance through automation.

Her notable scientific honors include:

• Herman E. Krooss Dissertation Award
• Beta Gamma Sigma membership