معرفی
Sanjeev K. Bordoloi serves as Associate Professor in the Department of Operations and Supply Chain Management at the University of St. Thomas' Opus College of Business, bringing seven years of industry experience and over 20 years of academic teaching across four universities. His role encompasses MBA, Executive MBA, and Health Care MBA instruction with emphasis on applied business analytics and operations strategy.
His educational foundation includes:
- PhD in Operations Management (University of Texas)
- MBA in Operations Management and Finance (Xavier Labour Relations Institute)
- Graduate Diploma in Steel Making (Jamshedpur Technical Institute, Tata Iron & Steel Co.)
- B.Tech in Electrical Engineering (Indian Institute of Technology Banaras Hindu University)
Dr. Bordoloi's research centers on health care operations, business analytics, and Lean Six Sigma process improvement across diverse sectors including healthcare, sports, hospitality, and manufacturing. His work integrates quantitative modeling with practical applications to enhance service delivery and operational efficiency, particularly in patient satisfaction and emergency department optimization. This interdisciplinary approach spans both service and manufacturing contexts through rigorous empirical analysis.
Publication trends reveal sustained focus on healthcare operations management since 2004, evolving toward data-driven service optimization in complex environments. Recent works demonstrate increasing integration of business analytics with traditional operations frameworks across public infrastructure (metro systems) and knowledge-intensive service sectors (call centers, engineering consultancy).
Award highlights include:
- Alfred Page Graduate Teaching Award (2004)
- Four consecutive Sam M. Walton Free Enterprise Fellowships (2002-2005)
- Outstanding Paper Award (2004)
- School of Business Summer Research Grant (2004)
- Teachers Ranked Excellent by Students (2007)
As lead author of the widely adopted textbook Service Management: Operations, Strategy, Information Technology (9th ed., 2018), Dr. Bordoloi bridges academic theory with industry practice. His professional development contributions include Lean Six Sigma instruction for corporate clients, while academic service spans Decision Sciences Institute, INFORMS, and POMS leadership roles. External engagement includes YMCA Ridgedale board membership in Minnesota.
