معرفی
Sanja Raspor Janković is a Professor of Professional Studies at the Polytechnic of Rijeka, affiliated with the Business Department. She specializes in customer satisfaction, tourism management, and hospitality industry dynamics. Her teaching responsibilities include courses such as 'Basics of Tourism,' 'Entrepreneurial Economics,' and 'Statistics for Entrepreneurs.'
Her research focuses on enhancing service quality and visitor experiences in tourism, event management, and entrepreneurial ecosystems. Notable projects include studies on resident satisfaction in island tourism destinations, immersive technology applications in heritage tourism, and the role of heritage in rural tourism events. She has contributed to developing the Sustainable Agritourism study program through Croatia’s qualifications framework.
Consultation hours are held weekly, with special scheduling adjustments noted for June 2025. She actively engages in academic conferences and has authored numerous papers on service quality measurement models (e.g., DINESERV, SERVQUAL) across sectors like museums, wellness tourism, and online banking.
Her work bridges theoretical frameworks and practical applications, emphasizing sustainable practices and community impact in tourism development. She maintains an academic profile on IRB and can be reached via sraspor@veleri.hr.
