معرفی
Sabina Akter serves as a Postdoctoral Researcher at Aalto University's Department of Energy and Mechanical Engineering, specializing in the intersection of marine technology and passenger experience within the cruise industry. Her research bridges engineering principles with tourism science to address critical challenges in maritime human factors and service design, contributing significantly to both academic and industry applications in global cruise operations.
Her primary research domains encompass Marine Technology, Passenger Experience Analysis, Sentiment Analysis of Cruise Reviews, Tourism Policy Development, and Maritime Human Factors. Dr. Akter employs advanced methodologies including text/data analytics, process modeling, and environmental psychology frameworks to dissect complex passenger behaviors. Her work uniquely integrates engineering design principles with social science perspectives to optimize the entire cruise passenger journey from pre-booking through post-voyage evaluation, with particular emphasis on environmental factors influencing onboard satisfaction.
Analysis of her 2021-2024 publications reveals a cohesive research trajectory focused on quantifying and modeling cruise passenger experiences through innovative data-driven approaches. Her work demonstrates consistent methodological evolution from foundational expectation-experience gap analysis to sophisticated sentiment mining of review data and comprehensive process modeling of passenger journeys. This research continuum has established her as a leading contributor to maritime human factors literature, with direct implications for cruise ship design, service protocol development, and operational improvements across the $150 billion global cruise industry.
Her scientific excellence was formally recognized with the Best Paper Award at the International Conference on Marine Technology and Design in May 2021.
- Best Paper Award at International Conference on Marine Technology and Design (2021) for 'Understanding Cruise Passengers’ On-board Experience throughout the Customer Decision Journey'
While no formal advising relationships or grant funding details appear in the provided materials, her prolific publication record within major journals and conferences indicates active research leadership. Dr. Akter's work shows strong potential for future impact in maritime safety regulations and sustainable tourism development through evidence-based passenger experience frameworks.
She operates within Aalto University's Marine and Arctic Technology research group, collaborating on interdisciplinary projects that address both commercial cruise operations and Arctic maritime challenges through shared methodological approaches to human-centered design.
