معرفی
Ozlem Doull is an Assistant Professor in the Marketing department at Rennes School of Business. She holds a PhD in Marketing from the University of Melbourne (2020), an MBA from Rowan University (USA), and advanced degrees in Computer Science and Information Technology Management. Her research focuses on frontline employees' roles in service innovation, AI-driven customer service technologies, and sustainable products. Methodologically, she specializes in social network analysis and dynamic panel models.
Education:
- PhD in Marketing, University of Melbourne, Australia (2020)
- MBA, Rowan University, USA
- MSc in Computer Science & IT Management, Naval Postgraduate School, USA
- Masters in Commerce (Marketing), University of Melbourne
Research Interests: Ozlem examines how frontline employees leverage social networks and digital technologies to drive innovation. Her work addresses AI's impact on customer relationships, sustainable service design, and dynamic modeling of organizational behavior. Recent projects explore emotional experiences with AI-mediated interactions and salesperson learning via AI coaching.
Professional Experience:
- Academic Assistant Professor, Rennes School of Business (2021–Present)
- Sessional Lecturer & Teaching Fellow, University of Melbourne (2018–2021)
- Adjunct Faculty, Rowan University (USA)
- Over 10 years industry experience in customer service, IT management, e-commerce, and marketing.
Presentations: Her recent work includes presentations at AOM 2024 on grief in workplaces, ANZMAC 2023 on AI coaching for sales teams, and multiple conferences on service innovation and dynamic modeling.
Grants & Labs: While no specific grants are listed, her research collaborations involve institutions like the Center for Unframed Thinking (CUT) at Rennes School of Business.
