معرفی
Michelle Woodhouse is an Assistant Professor of Marketing and Marketing Coordinator in the Department of Business Administration, International Business, and Marketing at the School of Business, Flagler College. With over 14 years of teaching experience and extensive industry background spanning hospitality, international trade finance, and small business consulting, she integrates real-world expertise into her academic practice.
Her educational credentials include:
- Ph.D. in Evaluation (Marketing Cognate) from Western Michigan University
- MBA in Marketing and International Business from Baruch College Zicklin School of Business
- Bachelor of Arts in Hotel, Restaurant and Institutional Management from Norfolk State University
- Four years of specialized study in Tourism, Hospitality, and Travel Agency Management from institutions in Madrid, Spain
Dr. Woodhouse's research centers on service industry optimization through rigorous evaluation methodologies. She investigates critical intersections of service quality, customer satisfaction metrics, and training program efficacy, with current case studies focused on healthcare sector applications. Her work bridges theoretical strategic management frameworks with practical service industry implementation.
Her scholarly output demonstrates consistent focus on evaluation-driven business strategy, particularly in service-oriented contexts where customer experience directly impacts organizational success. This research trajectory reflects her commitment to evidence-based approaches in business education and industry practice.
As an educator and mentor, Dr. Woodhouse serves as advisor to the Flagler College Women’s soccer club and employs experiential learning techniques through workplace-simulated group projects. Her consulting background with minority-owned businesses informs her inclusive pedagogical approach, preparing students for diverse professional environments.
Fluent in English, Spanish, and French, she leverages multilingual capabilities to foster culturally responsive learning experiences that reflect global business realities.
