Mateusz Dolata

PD Dr. Mateusz Dolata is Professor (since 2025) at Zeppelin University, Germany, holding the ZF Endowed Chair of Artificial Intelligence. Concurrently, he continues as a senior researcher in the Department of Informatics at the University of Zurich, Switzerland. His expertise lies at the intersection of human-AI collaboration, sociotechnical systems, and digital transformation of advisory services, with a particular focus on healthcare and finance.

Education

• 2025 – Professor (ZF Endowed Chair of AI), Zeppelin University, Germany
• 2024 – Venia Legendi (Habilitation) in Informatics, University of Zurich, Switzerland
• 2018 – Doctor of Science in Informatics, University of Zurich, Switzerland
• 2012 – Master of Science in Media Informatics, RWTH Aachen University, Germany
• 2010 – Bachelor of Arts in Computational Linguistics and Philosophy, University of Heidelberg, Germany

Research Interests

Dolata’s research agenda centers on human-AI collaboration in organizational contexts, spanning ethical AI design, multimodal conversational agents, and service innovation. Recent emphases include:

• AI-mediated customer feedback management (ReAdvisor project)
• Human-drone collaboration for emergency response
• Sociotechnical and algorithmic justice in ride-hailing and finance
• Digital agents supporting chronic-care patients and community health workers
• Conversational AI in financial advisory encounters

Publication Trends

Between 2024 and 2025, Dolata has published prolifically in premier venues such as CHI, ECIS, HICSS, JMIR, and IEEE TSE. Themes converge on designing AI artifacts that mediate human collaboration—whether in large-scale brainstorming, community health, persuasive mobile apps, or crisis informatics. Empirical methods blend design-science research with qualitative field studies, underscoring an integrative sociotechnical lens.

Scientific Awards & Service

• General Conference Co-Chair, ECSCW 2021
• Steering Committee & Publicity Co-Chair, EUSSET (since 2019)
• Associate Editor/Editorial Board Member for MISQ, ISJ, JIT, EJIS, BISE, CSCW journal
• Reviewing roles for ICIS, ECIS, HICSS, WI, ACM CSCW, CHI, INTERACT, DESRIST

Advising & Funding Landscape

Dolata has supervised more than 60 bachelor’s and master’s theses on topics ranging from conversational agents in banking to drone-supported emergency response. His projects are supported by Swiss and EU funding streams, including the ReAdvisor, Human-Drone Collaboration, and ComBaCaL initiatives. Active collaborations involve interdisciplinary teams across computer science, medicine, public administration, and finance.

Labs & Teams

He leads the Human-AI Collaboration research cluster at the University of Zurich’s Department of Informatics, while also directing the AI & Work research group at Zeppelin University. The teams comprise doctoral researchers, post-docs, and industry partners exploring next-generation AI services.