Marko Jäntti

Marko Jäntti is a University Lecturer at the School of Computing, Faculty of Science, Forestry and Technology, University of Eastern Finland. His research focuses on IT Service Management (ITSM), cybersecurity, software engineering, and digital transformation. He has contributed to projects like VICTIS (Green ICT from Eastern Finland), exploring IoT and AI applications in environmental monitoring. His work emphasizes improving service quality through proactive approaches, such as Robotic Process Automation (RPA) and incident management frameworks.

Research interests include ITSM practices in SMEs, cybersecurity challenges for small organizations, and process automation. Jäntti has published extensively on topics like continual service improvement, digital culture, and incident analysis. Notable projects include a case study on AI-based urban flood prediction using LoRaWAN networks in Kuopio.

His work often involves collaboration with industry partners, such as energy companies and healthcare institutions, to apply theoretical models in real-world scenarios. Though no scientific awards are listed, his contributions to ITSM frameworks and SME cybersecurity have been widely cited in academic literature.

Advising and grants include leadership in the VICTIS project and several case studies addressing IT service governance and digital transformation. Jäntti’s research bridges academia and practice, aiming to enhance efficiency and resilience in service-oriented systems.