Mariëlle den Hengst

Mariëlle den Hengst is a Professor at the Department of Technology and Operations Management within the Rotterdam School of Management at Erasmus University Rotterdam. With a publication record spanning over two decades from 1998 to 2022, she has established herself as a leading researcher in collaboration engineering, group support systems, and interorganizational coordination. Her work bridges academic research with practical applications in law enforcement, cybersecurity, and business process management.

Her research interests focus on the intersection of information systems and collaborative work practices. She has pioneered work in collaboration engineering, developing frameworks for designing and implementing effective collaborative processes. Her research spans multiple domains including police information systems, where she has developed mobile notification systems for frontline officers and methods to reduce information overload in homicide investigations. She has also made significant contributions to understanding interorganizational coordination in electronic commerce contexts, particularly in container transport industries. Her work often combines theoretical frameworks with practical case studies, demonstrating strong methodological rigor across qualitative and quantitative approaches.

Her publication trends reveal a consistent focus on collaboration technologies with an evolving application across domains. Early work (2001-2007) concentrated on business process modeling and interorganizational coordination in electronic commerce. From 2007 onward, her research expanded into law enforcement applications, developing systems for police forces and intelligence analysis. More recent work (2018-2022) addresses contemporary challenges in criminal investigation technologies, playable cities, and cybersecurity. Throughout her career, she has maintained strong collaborations with researchers across Europe, particularly with Dutch institutions and international partners in the HICSS and EISIC conference communities.

Mariëlle den Hengst has received recognition through consistent publication in top-tier venues including HICSS (14 publications), EISIC, AMCIS, and journals like the Journal of Management Information Systems and International Journal of Electronic Commerce. Her work demonstrates significant impact across both academic and practitioner communities, particularly in the domains of collaboration systems and public safety technology.

She has served in various academic leadership roles, including organizing minitracks at major conferences and collaborating on interdisciplinary research projects. Her work with police organizations demonstrates strong engagement with real-world problems, translating academic research into practical tools and frameworks for frontline workers. She has developed repeatable processes for mobile information service design and collaborative vision development that have been implemented in multiple organizational contexts.