معرفی
Maria Johansson is a Visiting Researcher at Uppsala University's Department of Nordic Languages, where she will conduct scholarship-funded research in fall 2025. She defended her doctoral thesis in February 2024 on linguistic analysis of customer service interactions at the Swedish Enforcement Authority, establishing her expertise in institutional communication dynamics.
Research Focus
Johansson investigates how language shapes social interactions in public services, with emphasis on:
- Conversation analysis of government agency communications
- Sociolinguistic patterns in Swedish public administration
- Power dynamics in service-oriented dialogues
- Implementation of language policies in institutional contexts
Her work reveals how linguistic choices impact service accessibility and institutional legitimacy.
Publication Trends
Johansson's recent publications demonstrate concentrated focus on applied conversation analysis in public sector contexts, particularly examining communication challenges in debt-related government services. Her research consistently addresses ethical dimensions of linguistic interactions and practical implications for policy implementation.
