Marcel van Assen

Prof. Marcel van Assen is an Endowed Professor of Operational Excellence at TIAS. He specializes in teaching and researching operational excellence, leadership, and organizational culture within service and industrial contexts. His roles include instructing MSc programs such as the Executive Master of Management & Organisation (MMO), Executive Master of Operations & Supply Chain Excellence (MOS), and Executive Master of Finance & Control. He also runs master classes on Operational Excellence. His research focuses on infrastructure, leadership, and continuous improvement in operationally excellent organizations, particularly exploring dynamic capability, operational ambidexterity, and lean leadership.

Prof. van Assen has extensive consultancy experience through OpX-Consultants BV, leading over 100 projects on strategy implementation, operations management, and ambidexterity in diverse organizations. His work bridges academic research with practical applications in improving organizational performance. Research interests span leadership styles' impact on Lean management, performance measurement systems, and the interplay between organizational culture and innovation.

His publications analyze topics like LMX dynamics, paradox mindset effects, and the role of mindset in fostering innovation and work-related flow. He emphasizes the moderating influences of organizational context, improvement methods, and leadership behaviors on operational excellence outcomes.

• Key Themes: Continuous improvement, Lean management, leadership impact, ambidexterity, performance measurement
• Consultancy Expertise: Strategy implementation, operations innovation, and organizational ambidexterity