Maggie Ozan-Rafferty

Maggie Ozan-Rafferty is an Assistant Professor and Undergraduate Health Administration Program Director at Loyola University Chicago's Parkinson School of Health Sciences and Public Health. With over 20 years of experience as a senior healthcare executive, she specializes in operations improvement, large-scale organizational change, and enhancing employee and patient engagement to improve healthcare outcomes. She holds roles in higher education and consulting, and serves as a Baldrige examiner at state and local levels.

Education:

• Associate's Degree in Nursing (South Suburban College)
• Bachelor of Healthcare Administration (Governor's State University)
• Master of Healthcare Administration (Governor's State University)
• Doctor of Health Administration (Central Michigan University)
• Master of Business Administration (University of Chicago)

Research interests focus on evaluating employee and patient engagement's impact on healthcare outcomes. She emphasizes translating leadership lessons into educational programs to prepare future healthcare leaders. Her career has prioritized measurable outcomes in operational efficiency and stakeholder engagement.

At Loyola, she was drawn to the institution's mission, particularly its commitment to ethical leadership and community impact. Her work bridges academic rigor with real-world healthcare challenges, aiming to cultivate leaders who prioritize both human-centered care and organizational effectiveness.