معرفی
Henna Leino is a Postdoctoral Researcher at Turku Institute for Advanced Studies (TIAS), specializing in service systems with a focus on family member inclusion and emotional value in healthcare. She has previously worked at Turku School of Economics in the STYLE project funded by the Strategic Research Council at the Academy of Finland and participated in TEKES-funded emotions research projects during her doctoral studies.
Her research interests span
- service system resilience
- customer experience dynamics
- emotional value in healthcare
- family member roles in service ecosystems
- psychology of emotions
- human needs in service design
Henna has supervised Master's and Bachelor's thesis groups since 2016 in International Business at Turku School of Economics. She holds a Doctor of Science in Economics and has formal training in psychology to complement her service research. Her work bridges interdisciplinary methodologies across service studies, healthcare, and behavioral science.
