Frank T. Piller

Prof. Dr. Frank T. Piller is a University Professor and Co-Leader of the Institute for Technology and Innovation Management (TIM) at RWTH Aachen University, where he also serves as Academic Director of the Executive MBA program at RWTH Business School. He leads a research team of approximately 30 doctoral students, 5 postdocs, and over 20 student researchers within the TIME Research Area of the School of Business and Economics.

His educational background includes a doctoral degree in Operations Management from the University of Würzburg (1999) and a Habilitation degree from TUM Business School (2004) on "Innovation and Value Co-Creation." Prior to joining RWTH Aachen in 2007, he was a Research Fellow at MIT Sloan School of Management and faculty at TUM Business School.

Prof. Piller is recognized as one of the world's leading experts in customer-centered value creation, specializing in mass customization, personalization, and customer co-creation. His current research focuses on how established companies can transform in response to disruptive business model innovations, with particular emphasis on digital transformation (Industry 4.0), AI-augmented innovation, and sustainable business models. He is particularly known for his work on innovation ecosystems, platform-based business models, and stakeholder-oriented technology development.

His recent publications demonstrate a clear trajectory toward integrating artificial intelligence with traditional innovation management frameworks, exploring how AI transforms manufacturing systems, innovation processes, and business models. His work increasingly addresses the challenges of digital transformation in established industries while maintaining focus on customer co-creation and mass customization principles.

His scientific achievements have been recognized with numerous awards:

• Co-Creation Award of the PDMA
• Nomination for "Innovating Innovation" Prize by Harvard Business Review and McKinsey
• "Lecturer of the Year" by Executive MBA students at TU Munich
• RWTH Aachen Rector's Prize for Excellent Teaching (since 2010)
• Grant for innovative "Flipping the Classroom" teaching concept
• ERC Synergy Grant for SAFER Grid project (2025-2031)

Prof. Piller maintains an extensive research network spanning academia and industry. He collaborates with numerous corporations including 3M, Adidas, BASF, EON, J&J, P&G, Siemens, and Vodafone, as well as many technology startups across Europe and North America. As a co-founder, supervisory board member, and investor in innovative startups, he actively transfers research into practice. His research has received significant funding, most notably the prestigious ERC Synergy Grant for the SAFER Grid project.

He leads the Technology and Innovation Management Group (TIM) within the TIME Research Area at RWTH Aachen, which comprises over 100 senior and junior researchers working at the intersection of innovation, technology management, marketing, and entrepreneurship. The institute is a leading European research institution for strategic, behavioral, and computer-supported technology and innovation management.