Christy Confetti Higgins

Christy Confetti Higgins is a Lecturer at the San José State University School of Information, where she teaches courses in information technology applications, digital content lifecycle, emerging technologies, and social media in library management. She holds an MLIS from SJSU (1999) and a BS from the University of California, Davis (1995). Professionally, she serves as a Cybrarian at Oracle, leading the Virtual Information Services team within Oracle’s HR Communications and Information Services organization.

• MLIS, San José State University (1999)
• BS, University of California, Davis (1995)

Her research and professional interests center on digital and virtual libraries, information architecture, enterprise information sharing, social media, knowledge management, and the use of virtual worlds for learning. She is passionate about leveraging data and new technologies to enhance employee information experience, improve learning, and communicate the impact of information services. Her work bridges corporate information services and academic instruction, emphasizing strategic planning, user-centered design, and information technology integration.

Although she has not published formal academic articles, Christy is a recognized speaker at industry conferences such as Internet Librarian, LearnTrends, and SLA events. She has contributed to professional publications including Information Outlook, Intranet Professional, and has been interviewed by KM World, Searcher, and Library Journal. Her expertise is further recognized through advisory roles with major content providers.

• 40 for 40 Award, San José State University School of Information (December 2007)

Christy advises on curriculum and professional development through her teaching and advisory board memberships. She has taught multiple sections of INFO 246, INFO 281, and INFO 282, covering advanced IT tools, digital content services, and social media in competitive intelligence. She has not received major research grants but contributes significantly to professional practice through her corporate leadership and thought leadership. She co-taught ClickU in Virtual Worlds for SLA and actively promotes innovation in information services.

She leads the Virtual Information Services team at Oracle, managing content evaluation, deployment, and strategic partnerships. Her team leverages social media and communications channels to raise awareness about information services and enhance employee engagement. She is also involved in national advisory councils, shaping the future of digital content and information services in corporate and library environments.