Charlotte Esteban

Charlotte Esteban is a Lecturer in Bachelor's and Master's degrees in Sociology at Université Toulouse - Jean Jaurès, and an Associate Member of LISST-Cers (Interdisciplinary Laboratory for Solidarity, Societies, Territories). She holds a doctoral degree and is actively engaged in research at the intersection of sociology and digital technologies.

Her research interests focus on the sociology of artificial intelligence, markets, media and digital uses, innovations, and sociotechnical controversies. She employs theoretical frameworks including actor-network theory, communication theories, and symbolic interactionism to examine how digital technologies reshape social interactions and economic practices. Her work particularly investigates commercial chatbots and dialogue automation systems, exploring the human labor required behind supposedly automated systems.

Dr. Esteban's publications demonstrate a consistent focus on human-AI interaction, with recent work examining empathetic chatbots and the construction of 'understanding' in machine systems. Her research reveals how commercial automation systems require continuous human supervision and scenario design, challenging assumptions about fully automated customer interaction systems.

She is affiliated with multiple research institutions including CNRS, EHESS, and LISST, reflecting the interdisciplinary nature of her work. Her position as a lecturer involves teaching survey methods in sociology including ethnography, interviews, focus groups, and questionnaires.