معرفی
Bastien Perroy is an Industrial Cognitive Science Researcher based in Paris, France, leading the Passenger Cognition Lab at the RATP Group – the operator of 10 million daily public transport trips in Paris. He holds a Ph.D. in cognitive science from École des Hautes Études en Sciences Sociales (EHESS), completed at ENS Ulm's Institut Jean-Nicod Department of Cognitive Studies, where he continues to collaborate.
- Education: Ph.D. in Cognitive Science from EHESS
His research bridges cognitive science and urban mobility, focusing on passenger perception, temporal disorientation, and crisis-induced cognitive disruptions. Key projects include:
- Developing a zero-cost, real-time social media bot questionnaire system for passenger sentiment analysis
- Engineering a 30 million tweet dataset using Spacy, CamemBERT, and GPT-4 for NLP analysis
- Conducting distress analysis during the Line 4 incident (2023) to improve service recovery
- Creating a psychometric instrument mapping 63 key messages across 9 clarity dimensions
- Investigating non-spatial disorientation during the pandemic through multi-method research
His work has resulted in publications across diverse journals including Nature Scientific Reports, PLOS One, and the British Journal of Psychology. He emphasizes actionable insights for customer service, operational audits, and policy development, particularly through:
- Statistical models doubling disruption recovery time estimation precision
- Real-time KPI dashboards for executive decision-making
- Policy recommendations focused on social disorientation mitigation
Currently seeking collaborations, conferences, and new projects in cognitive science and transportation psychology.
