Anam Ilyas

Anam Ilyas is a Doctoral Research Fellow at Østfold University College investigating how digitalization transforms welfare services for children and adolescents. Her doctoral research examines the consequences of digital tools on frontline professionals in Norwegian municipalities, focusing on discretion, professional knowledge, and collaborative processes in evolving welfare contexts.

Key research areas:

• Digital transformation in public sector organizations
• Competency development for digital governance
• Work-life balance in technology-intensive workplaces
• Leadership adaptation to digital workflows

Her mixed-methods research analyzes how organizational structures evolve to accommodate digital service delivery models while maintaining service quality and employee wellbeing. Recent publications examine bureaucratic transitions in digital governance systems and human-centered approaches to technological change.