Achal Bassamboo

Achal Bassamboo is the Charles E. Morrison Professor of Decision Sciences and Professor of Operations at the Kellogg School of Management, Northwestern University. He serves as Co-Director of the MMM Program and is affiliated with the Segal Design Institute at the McCormick School of Engineering. His expertise spans service systems, revenue management, and capacity planning, with research focusing on parameter uncertainty and information credibility in service operations.

Education:

• PhD in Operations, Information, and Technology – Stanford University (2005)
• MS in Statistics – Stanford University (2004)
• BTech in Mechanical Engineering – Indian Institute of Technology (2000)

Research Interests: Bassamboo investigates flexible service systems design, capacity planning, and the impact of information sharing on operational efficiency. His work addresses challenges in gig economy platforms, healthcare delivery optimization, and retail analytics. Recent studies explore dynamic pricing, inventory management, and the strategic use of availability information in markets.

Key Contributions: His articles analyze optimal scheduling of heterogeneous customers, adaptive A/B testing frameworks, and the role of urgency in healthcare utilization. Bassamboo also examines equilibrium behaviors in advance-booking platforms and strategic buyer actions in B2B review systems.

Professional Roles: Associate Editor for Naval Research Logistics and Management Science. Active in interdisciplinary research at the intersection of operations management, statistics, and economics.