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Michael CharltonView profile

Senior Lecturer

• Systems Thinking
• Problem Structuring Methods (PSMs)
• Project Management
• +7 more

Michael Charlton is a Senior Lecturer at the Sheffield Business School, University of Sheffield Hallam, specializing in Business Operations and Systems. He transitioned from a 15-year industry career in the clothing and public sectors into academia in 2011. His roles included senior commercial manager (managing ERP/CRM systems) and public-sector project consultant (housing regeneration projects). He teaches operations management, systems thinking, project management, and business ethics. Education: BA (Hons) in Management Systems, University of Hull (1989) MBA, University of Nottingham (2007) PhD Candidate in Systems Thinking for the Uninitiated, Sheffield Hallam University (2014–present) Postgraduate Certificates: Research Methods (2016) and Education (2012) His research focuses on systems thinking and problem structuring methods (PSMs) , aiming to bridge theory and practice for accessible project success. Key areas include stakeholder involvement in governance, adoption of systemic approaches, and bureaucratic dynamics. He has contributed to reports like the Project Management Institute’s ‘Measures for Benefits Realization’ and authored works on self-referential systems theory since the 1990s. Michael is affiliated with the Business Systems Laboratory and previously served as Secretary of the Yorkshire & Humberside Operational Research Group (YHORG, 2014–2015). His consultancy work and CPD training further highlight his industry-academia synergy.

• Healthcare delivery and management
• Problem structuring methods (PSMs)
• Evidence generation in management science
• +4 more

Jonathan H. Klein is an Associate Professor at the Southampton Business School (University of Southampton) in a part-time role since 2019. He holds a BSc in Physics with Mathematics, an MSc in the Physics of Ion Implantation & Radiation Effects in Materials, and a PhD in Decision-Making and Research Gaming. His research focuses on problem structuring methods (PSMs), healthcare delivery optimization, evidence-based decision-making, and knowledge sharing in professional communities. He is affiliated with the Centre for Risk Research, CORMSIS, Centre for Healthcare Analytics, and the Centre for Resilient Socio-Technical Systems. Current teaching includes the postgraduate module Managing Complexity, Uncertainty and Subjectivity (MANG6515), which covers soft systems methodology (SSM) and strategic options development (SODA). Recent research projects include MRC-funded work on improving maternal and child health services in Brazil and EPSRC-funded studies on non-participation in higher education. Prominent publications address IT investment valuation, performance measurement frameworks, and healthcare policy implementation. Klein supervises PhD student Huw Rhys Davies in Business Studies & Management.

• Healthcare delivery and management
• Problem structuring methods (PSMs)
• Evidence-based decision-making
• +3 more

Jonathan H. Klein is an Associate Professor at Southampton Business School in the University of Southampton, working part-time since 2019. He holds a BSc in Physics with Mathematics, a Master's in the Physics of Ion Implantation and Radiation Effects in Materials, and a PhD in Decision-Making and Research Gaming. His research focuses on problem structuring methods (PSMs), healthcare delivery optimization, evidence-based decision-making, and knowledge sharing within communities of practice. He has contributed to interdisciplinary projects like improving maternal and child health services in Brazil (MRC-funded) and EPSRC-funded studies on non-participation in higher education. Teaching includes the postgraduate module Managing Complexity, Uncertainty and Subjectivity (MANG6515), covering Soft Systems Methodology (SSM) and Strategic Options Development & Analysis (SODA). He currently supervises PhD student Huw Rhys Davies in Business Studies & Management. Active in research groups like CORMSIS and the Centre for Healthcare Analytics, his work bridges operational research with healthcare and policy challenges.