Froukje Sleeswijk VisserView profile
Associate Professor
Dr. Froukje Sleeswijk Visser is an Associate Professor in Service Design at Delft University of Technology's Industrial Design Engineering department, part of the Human-Centered Design group. She works part-time and focuses on public service design, empathy-driven methodologies, and co-design approaches. Her research emphasizes societal challenges, user participation, and empathic design practices. She advises ContextQueen, a consultancy firm, and collaborates on projects like MyFutures Lab (winner of the 2018 Hans Sauer Award). Education: PhD in Design Engineering (2009, TU Delft), Master’s in Industrial Design Engineering (Delft). Key roles include teaching courses like 'Contextmapping Skills' and 'Human-Centered Design and Beyond'. Research projects involve Innovation in Services, Empathic Future Visions, and Bubble Games exploring empathy design. Publications span over 50 peer-reviewed works since 2003, focusing on empathic design frameworks, service design deliverables, and collaborative research impacts. She advocates for bridging design research and industry practice, with notable contributions to contextmapping and empathic method taxonomies. Labs/Studios: Active in StudioLab (cross-pollination of research/education) and MyFutures (tools for personal future planning). Current projects explore VR for empathy-building and interdisciplinary design labels.











