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Associate Professor Alfred Huah-Syn Wong is a finance and economics academic at Charles Sturt University's School of Business. With a PhD in Finance from RMIT University and Masters in Financial Management from the University of Queensland, he teaches undergraduate courses in Financial Management, Financial Planning, and Treasury Risk Management, plus postgraduate courses in Corporate Treasury Management and Financial Planning. His research spans Asset Pricing, Risk Management, ESG Finance, Renewable Energy Economics, and Regional Healthcare Economics . Wong actively contributes to UN Sustainable Development Goals through sustainable finance research and regional development projects. Recent work focuses on renewable energy microgrids for regional Australia and healthcare access disparities during the pandemic. His publication trends reveal growing emphasis on sustainable finance (2023-2025), with key themes in corporate governance, ESG integration, and regional economic resilience. Recent articles address MENA environmental governance, Australian healthcare access, and Industry 4.0 workforce adaptation. CSU PhD Writing Up Award 2010 ($5,000) CSU Competitive Grant Award 2010 ($10,191) RMIT University Research Prize 2010 ($1,000) CSU Seed Grant 2007 ($3,000) MRFF Rapid Applied Translation Grant 2024 Vice Chancellor’s Research Awards 2024 Wong supervises research aligned with regional development, evidenced by his role in the Ageing Well Research Group and Aspro Ageing Well projects. His grants portfolio includes the $3,000 CSU Seed Grant (2007), multiple 2023-2024 sustainability grants, and industry partnerships with Mid North Coast Health District. Current work focuses on renewable energy microgrids and Parkinson's disease nursing advocacy. He leads the Business Workforce Wellness Research Unit and collaborates with the Regional Entrepreneurship Research Group. Recent activities include the 2024 Regulating for Decent Work Conference and 2023 launch of Australian Microgrids research, demonstrating strong industry engagement in regional economic development.

• Asset Pricing
• Risk Management
• Portfolio Theory
• +8 more

Abhishek 'Abbey' Dwivedi is an Associate Professor in Marketing at the School of Business, Charles Sturt University (CSU). He holds a PhD in Marketing from Griffith University, a Master's in Marketing Management (First Class Honours), and a PGDM in Marketing. His teaching experience spans over seven years across Griffith University, University of Queensland, and Central Queensland University, covering courses like Marketing Strategy, Global Marketing, and Services Marketing. PhD in Marketing, Griffith University (2006-2010) Masters in Marketing Management (First Class Honours), Griffith University (2004-2005) PGDM (Marketing), Central Queensland University (Brisbane) Abbey's research focuses on brand extensions , customer equity , celebrity endorsements , and marketing capabilities , with publications in journals like the Journal of Brand Management and European Journal of Marketing . His recent work explores social entrepreneurship and mental health impacts on frontline workers , aligning with his involvement in the Aspro Workforce Wellness Research Unit and Marketing Research Group . His 15 most recent publications (2005-2025) span brand management , social media engagement , cybersecurity in agriculture , and mental health during crises . Key trends include interdisciplinary work on industrial buyers , consumer-brand relationships , and marketing innovation in SMEs . Scientific Awards & Grants: Best Paper Award (2015) Best Reviewer in Track Award (2015) Better Mental Health Program Evaluation Project (2020) Certificate of Appreciation, Society for Marketing Advances (USA) (2014) Abbey supervises higher-degree research students and serves as a peer reviewer for journals like the Journal of Retailing and Consumer Services . He is also part of the Regional Entrepreneurship Research Group and Regional Work and Organisational Resilience Sturt Group .

• Brand Extensions
• Customer Equity
• Celebrity Endorsements
• +7 more

Professor Christine (Tini) Mathies serves as Pro Vice-Chancellor, Education at UNSW Sydney. With 18 years at UNSW Business School in roles including Senior Deputy Dean and Associate Dean, she is a recognized leader in marketing education innovation. Current strategic leadership roles Extensive academic background Recognized for educational transformation Her research focuses on services marketing with emphasis on technology integration, consumer psychology, and service experience optimization. Key areas include frontline service robots, humor in service delivery, and consumer decision-making frameworks. Recent publications demonstrate trends in service robotics , humor applications , and crowdsourcing dynamics . These works span 2014-2025 with interdisciplinary connections to psychology, technology, and business strategy. 2023 ASCILITE Innovation Award 2021 QS/Wharton Reimagine Education Award 2011 Australasian Marketing Journal Best Paper Educational leadership includes co-leading UNSW's Assessment and Feedback transformation, with focus on equitable higher education pathways . Her teaching innovations emphasize student-centered approaches and curriculum modernization.

• Services marketing
• Consumer decision making
• Capacity and revenue management
• +7 more

Dr. Jiraporn Surachartkumtonkun is a Senior Lecturer in the Department of Tourism and Marketing at Griffith University. She holds a PhD in Marketing from the University of New South Wales and has academic affiliations with the Centre for Work, Organisation and Wellbeing and Griffith Asia Institute. Her research focuses on services marketing, frontline employee wellbeing, cross-cultural studies, and consumer behavior in digital contexts. She has published in top journals like the Journal of Retailing and European Journal of Marketing , and serves on the editorial board of the Australasian Marketing Journal . Education: PhD in Marketing, University of New South Wales (Australia) Master of Marketing, Thammasat University (Thailand) Bachelor of Economics, Thammasat University (Thailand) Research Interests: Combines empirical and theoretical approaches to study customer emotions, service recovery, employee diversity, and digital marketing strategies. Recent work explores AI’s impact on workplaces and consumer engagement via TikTok and social media. Teaching: Specializes in Services Marketing, Digital Marketing, and Consumer Psychology. Holds fellowship in UK Higher Education Academy (2022). Grants & Impact: Recipient of a $15,000 Queensland grant to develop growth mindset programs for Aboriginal and Torres Strait Islander students. Leading a $100,000 project on gamified career exploration for culturally diverse female students. Collaborated on a UNDP data project analyzing regional education strategies. Awards: 2022 Best Reviewer Award - Australasian Marketing Journal UK HEA Fellowship (2022)

• Services Marketing
• Customer Emotion and Satisfaction
• Frontline Employee Wellbeing
• +4 more

Dr. Yvonne Brunetto is a Professor of Management and HRM at the Faculty of Business, Law and Arts , Southern Cross University. She holds a PhD (2000) from Griffith University and has over 30 years of academic experience, focusing on workplace relationships, employee wellbeing, and organizational management. Her research spans multiple countries including Australia, England, Brazil, and Italy. Education: BA (1977) and DipEd (1978), University of New South Wales PhD (2000), Griffith University Research Interests: Dr. Brunetto examines how workplace relationships, managerial practices, and organizational policies influence employee wellbeing, stress levels, and performance. Her work emphasizes high-emotional-labor professions like healthcare and emergency services. Recent studies explore public sector reform, frontline workers' discretionary power, and innovative work behavior under resource constraints. Teaching & Advising: Specializes in work-integrated learning for postgraduate students and HRM for undergraduates. Supervised over 25 PhD/DBA candidates and reviewed 45+ theses from global institutions. Key Contributions: Published over 100 articles on workplace management, with recent focus on pandemic impacts on healthcare workers, police wellbeing, and public value delivery. Advocates for systemic HRM reforms in understaffed sectors like aged care.

• Workplace Relationships
• Employee Wellbeing
• Public Sector Management
• +5 more

Dr. Hannah Meacham is a Senior Lecturer in the School of Management at RMIT University. She specializes in Human Resource Management (HRM) with a focus on diversity, inclusion, and employee wellbeing, particularly in healthcare and disability employment contexts. Her research addresses workplace violence in aged care, resilience among frontline nurses, and support mechanisms for workers with intellectual disabilities. She holds editorial roles at the Asia Pacific Journal of Human Resource Management and Journal of Business Research . Teaching responsibilities include managing the BBus(HRM) program and contributing to the Master of Human Resource Management curriculum. Dr. Meacham is actively involved in supervision for Masters and PhD students, focusing on topics like Industry 4.0 impacts on mental health, neurodiverse employment pathways, and collaborative HRM in healthcare. Her work bridges academia and industry, informed by operational HRM experience across Europe and Australia. Key areas of investigation include anti-violence HRM frameworks, mental health interventions in high-stress roles, and inclusive workplace practices for marginalized groups.

• Human Resource Management
• Diversity and Inclusion
• Employee Wellbeing
• +5 more

Professor Vinh Lu (Lữ Nhật Vinh) is Director of the Research School of Management at the Australian National University (ANU)’s College of Business and Economics. Leading a team of 60 academic and professional staff, he oversees research and education initiatives across disciplines like Marketing, International Business, and Project Management. Previously, he held roles including Associate Dean (Advancement & Engagement) and Director of Employability at the College. Ph.D in Marketing (University of Adelaide) B.Commerce (Hons), B.Commerce (Marketing & International Business) Cert III Government and Dip. Market Research His research focuses on service delivery, relationship management, and career development, with recent trends exploring AI in service sectors, cultural intelligence during study abroad programs, and crisis management in branding. His work bridges Marketing, Organizational Behavior, and International Business. Vinh’s accolades include the 2025 Vice-Chancellor's Award for Educational Excellence, 2024 ACT NAIDOC Award, and 2024 Asia-Pacific Triple E Award. He also chairs the 2025 Vice-Chancellor's Education Awards. He has led university-wide initiatives in employability, global mobility, and externally engaged learning. His grants include funding from Wine Australia and SEARMS Community Housing Aboriginal Corporation. Vinh contributes to journals like the Australasian Marketing Journal and Journal of Service Theory and Practice .

• Service Delivery
• Relationship Management
• Career Development
• +10 more

Dr Ting Yu is an Associate Professor in Marketing at the University of New South Wales , specializing in the intersection of artificial intelligence and healthcare service delivery . With professional experience across Australia, Switzerland, and Singapore as a Lecturer , Product Research and Development Manager , and Market Research Consultant , she combines academic rigor with industry insights. Education: PhD in Marketing, University of New South Wales Master of Management in Marketing, Monash University Her research focuses on organizational ambidexterity (balancing service/sales and efficiency/flexibility), relationship termination management , and consumer emotion dynamics . Her work explores how AI-driven service systems can enhance healthcare delivery while maintaining ethical customer relationships. Scientific awards include Non-Professorial Research Achievement Award (UNSW) AMA Selling and Sales Management SIG Best Dissertation Award (First Runner-Up) Sasakawa Young Leaders Fellowship Centre for Applied Marketing Research Scholarship (UNSW) UNSW Business School Research Scholarship European Marketing Academy Conference Bursary Current teaching responsibilities include MARK2053 Marketing Communications , MARK2055 Service Marketing , and postgraduate research methods courses. Contact: ting.yu@unsw.edu.au

• Artificial Intelligence in Healthcare Service Delivery
• Organizational Ambidexterity
• Service Marketing
• +2 more

Professor Keith Townsend is a Professor of Employment Relations and Human Resources at Griffith University's Department of Management within the Business School. He holds a PhD and B.Commerce (1st Class Honours) from Griffith University. His research focuses on frontline management, employee voice mechanisms, human resource management systems, and workplace well-being, with particular attention to mental health in high-risk industries like construction and emergency services. Education: PhD in Management, Griffith University (2005) B.Commerce (1st Class Honours), Griffith University Research Interests: Frontline manager roles and leadership challenges Employee voice and organizational communication HRM system implementation and effectiveness Mental health and well-being in construction/emergency sectors Flexible work arrangements and telework dynamics Funded Research Highlights: ARC Discovery Project (2023-2026): Re-Theorising Employee Voice in Times of Change ARC Linkage Project (2016-2021): Improving People Management Systems in Emergency Services MATES in Construction Consultancies: Mental health programs and suicide prevention strategies Advising & Grants: Supervised over 10 doctoral students focusing on HRM implementation, frontline management, and workplace well-being Total grant funding exceeding $1.2M AUD from ARC, industry partners, and government bodies Labs/Teams: Active member of Griffith's Centre for Work, Organisation and Wellbeing, collaborating on projects addressing psychosocial hazards, construction industry mental health, and emergency services HRM challenges.

• Employee Voice
• Frontline Management
• Human Resource Management
• +5 more

Professor Rebecca Loudoun is a Professor in the Department of Management at Griffith University's Griffith Business School, affiliated with the Centre for Work, Organisation and Wellbeing. She holds a PhD from the University of Queensland and has over 15 years of research experience in workplace health and safety, particularly focusing on psychological risks, HR management systems, and mental health in high-risk industries like construction and emergency services. Her work emphasizes improving organizational interventions to address psychosocial hazards and promote employee wellbeing. Professor Loudoun's research has been supported by grants from organizations like MATES in Construction, the Australian Research Council, and SafeWorkPro. She has supervised multiple doctoral students, including Jane Elizabeth Gifkins and Fiona Lesley Kathleen Archontoulis, exploring topics such as shiftwork fatigue and mental health in construction. Her funded projects include developing suicide prevention frameworks and evaluating workplace mental health programs. Her research outputs span over 65 publications, including studies on safety climate, peer review methodologies, and frontline manager stress. She serves on the editorial board of the CCH Journal of Health, Safety and Environment and has certifications in training and assessment. Her work integrates qualitative and quantitative methods to address complex workplace challenges, such as managing extreme work environments and improving HR practices in high-risk sectors. Professor Loudoun’s collaborative projects with industry partners like MATES in Construction and Hastings Deering aim to translate research into actionable interventions. Her contributions highlight the intersection of organizational systems, employee well-being, and sustainable workforce management in dynamic industries.

• Workplace Health and Safety
• Human Resource Management
• Occupational Health Psychology
• +3 more

Clare Sutton is a Senior Lecturer in Paramedicine at Charles Sturt University (CSU), NSW, Australia. She previously held roles at the University of Northampton, including Senior Lecturer and Practice Education Lead. Her academic background includes a Masters in Emergency Care (Distinction), Postgraduate Certificate in Medical Education, and a PhD Candidate research focusing on resilience in student paramedics. Her research focuses on paramedic wellbeing, mental health in emergency services, and rural healthcare. She leads the International Paramedic Anxiety and Wellbeing Study (IPAWS) and co-chairs the Dare to Know Student Paramedic Research Scholarship program. She holds roles in professional organizations like the Australasian College of Paramedicine (ACP) and chairs the Paramedic Wellbeing Group. Education: PhD Candidate (CSU), MSc in Emergency Care (Coventry), BSc (Hons) in Social Sciences (Open University) Affiliations: Workforce Wellness Research Unit, Regional Work and Organisational Resilience Group Grants/Projects: Evaluated mental health programs for frontline workers and body-worn camera impacts Clare has received multiple internal CSU awards for her contributions to mental health research and teaching. Her work aligns with UN Sustainable Development Goals related to education and health equity.

• Paramedicine
• Mental Health
• Emergency Services Wellbeing
• +4 more

Dr. Marie Bismark is a Professor at the Melbourne Law School , University of Melbourne, leading the Law and Public Health Group . Her work bridges public health, law, and healthcare regulation. Previously, she practiced medicine in New Zealand hospitals, served as a legal advisor to the New Zealand Health and Disability Commissioner, and worked as a solicitor. She holds a Harkness Fellowship from Harvard University (2004–2005), focusing on healthcare policy with Professors David Studdert and Troy Brennan. Her research emphasizes improving healthcare quality and safety through patient voice, regulatory frameworks, and healthcare worker wellbeing. Notable areas include mandatory reporting laws for impaired practitioners, no-fault compensation systems, and mental health support for healthcare workers during crises. She currently serves on boards of health sector entities like GMHBA Health Insurance and Summerset retirement villages. Her publications explore regulatory reforms, patient complaints, and pandemic-era workforce challenges. Awards include the Royal Australasian College of Physicians’ Career Development Fellowship (2014). Education: Harkness Fellowship in Health Care Policy, Harvard University (2004–2005) Medical and legal training in New Zealand Key Research Themes: Healthcare regulation and patient safety Medical practitioner impairment and disciplinary processes Healthcare worker mental health during crises Cross-border healthcare policies Awards: Harkness Fellowship (2004–2005) Fellows Career Development Fellowship (2014) Her work often intersects law, ethics, and public health, advocating for systemic reforms to enhance healthcare quality and professional accountability.

• Health Law
• Patient Safety
• Healthcare Regulation
• +3 more

Dr. Shanta Dey is a Postdoctoral Researcher in the Department of Work and Organisational Studies at the Sydney Business School, University of Sydney. She holds a PhD in Cognitive/Clinical Psychology from the University of New South Wales and has completed postdoctoral research at McGill University and Yale University. Her work focuses on employee wellbeing, team safety, and compassionate care in healthcare, exploring the interplay of cognitive processes and workplace factors on mental health. She has published in journals like Human Resource Management and Australian Journal of Management, and her research has been featured in media outlets including the Sydney Morning Herald and ABC. Shanta’s research interests include decision-making styles, work design interventions, and mental health in digital workplaces. She is a member of the Body, Heart and Mind in Business Research Group, which integrates psychology, management, and medical sciences to improve employee performance and well-being. Education: PhD (Cognitive/Clinical Psychology, UNSW), Masters (Organizational Psychology), Honours (Psychology) Teaching: BUSS2000 Leading and Influencing in Business Affiliations: Registered psychologist, member of Body, Heart and Mind in Business Research Group Her recent work examines how leadership and team dynamics influence role clarity in social care, and the role of compassionate care behaviors in patient safety. She has collaborated with organizations like Macquarie Bank and PwC to apply her research in real-world settings.

• Employee Wellbeing
• Team Safety
• Mental Health
• +3 more

Byron Keating is an Adjunct Professor at Queensland University of Technology (QUT), specializing in service management, information systems, and consumer behavior. His work bridges academic research with practical applications in healthcare, public policy, and technology-mediated services. Research interests include AI in service recovery, consumer vulnerability advocacy, and disability employment strategies. He has collaborated extensively with institutions like QUT's Business School and conducted impactful studies on public transport safety, facial recognition payment systems, and youth drug intervention programs. With over 95 publications since 2002, his work spans journals like Journal of Service Management and International Journal of Information Management . Key themes include strategic alignment of IT systems, multichannel service optimization, and ethical considerations in emerging technologies. Recent projects include systematic reviews on frontline employee vulnerability and DEI recruitment practices, as well as policy recommendations for disability employment centers. His interdisciplinary approach integrates marketing, technology, and public health to address societal challenges.

• Service Management
• Information Systems
• Consumer Behavior
• +5 more

Dr. Stacey Jenkins is the Acting Head of School for the School of Management and Marketing at Charles Sturt University. She holds a PhD in Business and has extensive experience in research focused on work-life balance, employee wellness, and diversity in male-dominated industries. Her recent work examines mental health among frontline workers during the pandemic and barriers faced by women in trades. Education : Doctorate of Philosophy (Business), Charles Sturt University (2012–2015) Master of Human Resource Management, Charles Sturt University (2000–2001) Bachelor of Business (Human Resource Management), Southern Cross University (1991–1994) Research Interests : Work-life balance and employee wellness Employability, diversity, and inclusion Regional economic development in Australia Workplace bullying and social sentiment analysis Awards & Grants : Joss Group Award for CSU Outstanding Doctoral Thesis (2015) CSU RED Award (2021) for mental health research Community Engagement and Marketing Toolkit Grant (2021) Professional Roles : Steering Committee Member, Domestic Violence Project (Wagga Wagga) Advisory Committee Member, Workplace Mental Health Symposium Key Projects : Leading for Better Mental Health program evaluations Studies on women in regional trades Workplace resilience initiatives

• Work-life Balance
• Employee Wellness
• Employability
• +4 more