Dr. Wim Biemans is an Associate Professor at the Faculty of Economics and Business of the University of Groningen, specializing in Innovation Management and Marketing. He holds a PhD from Eindhoven University of Technology (1989) and has over 25 years of experience in research, teaching, and consulting. His work focuses on service innovation, B2B marketing, customer involvement in innovation, and the marketing-sales interface. He has authored over 100 peer-reviewed articles and books, including the best-selling Dutch B2B marketing textbook. His research has been recognized with awards like the Thomas P. Hustad Best Paper Award. He serves as Triage Editor for the Journal of Product Innovation Management and editorial board member for Industrial Marketing Management and Journal of Business & Industrial Marketing. Biemans teaches at the University of Groningen and multiple international institutions, including guest professor roles in Europe, Asia, and the U.S. He also designs executive programs for managerial training in innovation management and customer value creation. His recent research explores humor’s impact on creativity, digital tools in sales-marketing integration, and bridging technology-to-product development gaps. He emphasizes end-to-end value creation through intra-organizational collaboration and has published on the Valley of Death ecosystem challenges in innovation commercialization.
Arno De Caigny is an Associate Professor at IÉSEG School of Management in France, specializing in Marketing Analytics. He holds a Ph.D. in Sales and Marketing from the University of Lille and Masters in Economics/Mathematics and Finance from Ghent University. His professional experience includes work as a Business Analyst at Deloitte. His primary research interests include customer churn prediction, AI applications in marketing, explainable AI for business, and life event-based marketing. He develops advanced machine learning models for customer behavior prediction and retention strategies. De Caigny's recent publications demonstrate strong focus on developing interpretable machine learning models for business applications, particularly in customer churn prediction and financial decision support. His work increasingly incorporates deep learning and natural language processing techniques.
Sascha Struwe serves as a Postdoctoral Researcher at Aalborg University Business School within the Faculty of Social Sciences and Humanities, actively contributing to the International Business Research Group. Based at Fibigerstræde 11 in Aalborg Øst, Denmark, Struwe operates at the intersection of service innovation theory and business practice with international focus. Research expertise centers on service innovation , value co-creation , and digital servitization , particularly examining B2B contexts and open banking ecosystems. Work consistently explores institutional influences through German-Chinese case studies, addressing how cultural and regulatory frameworks shape service design. Recent trajectories reveal evolution from foundational service design challenges (2019-2021) toward digital transformation implications (2022-2023), with emphasis on value co-destruction mechanisms in financial ecosystems. Struwe led the PhD project Innovating the Invisible and Intangible: Value Creation in B2B service (2018-2021) investigating co-creation capabilities across industrial sectors. Academic engagement includes conference participation at EIBA and CICALICS events, plus a visiting researcher appointment at Fudan University's Nordic Centre (2019-2020). Current work continues through the International Business Research Group, focusing on digital literacies and service ecosystem resilience.
Alok Gupta holds the Curtis L. Carlson Chair in Information Management at the Carlson School of Management, University of Minnesota . He is a Professor in the Department of Information and Decision Sciences , with a career spanning over 25 years. From 2006–2014, he served as Department Chair, and as Senior Associate Dean of Faculty, Research and Administration until 2024. Education: BS, Mining Engineering (1988), Institute of Technology, Banaras Hindu University MS, Mine Electrical Systems (1991), Pennsylvania State University PhD, Management Science and Information Systems (1996), University of Texas-Austin His research focuses on Economic Engineering of systems , emphasizing participant incentives in transactional systems such as the Internet, real-time databases, B2B systems, e-commerce, and Human-AI collaboration. He has published over 90 journal articles, including 50+ in premier journals like Management Science , Information Systems Research , and MIS Quarterly . Recent publications highlight trends in experimental economics , online auctions , information feedback mechanisms , and smart market design . His work bridges information systems , economic modeling , and artificial intelligence . Scientific Awards: NSF CAREER Award (2001) INFORMS ISS Design Science Award (2012, 2011) INFORMS ISS President’s Service Award (2021) INFORMS ISS Practical Impacts Award (2021) AIS Impact Award (2020) AIS Fellow (2016) INFORMS ISS Distinguished Fellow (2014) AIS LEO Award (2021) INFORMS Fellow (2024) He has served as Publisher of MIS Quarterly (2005–present), Editor-in-Chief of Information Systems Research (2017–2022), and in editorial roles for Management Science , ISR , and Journal of MIS . His teaching spans Human-AI collaboration , computer networking, electronic commerce, and decision support at all academic levels.
Christian Kowalkowski is Assistant Professor of Marketing at Hanken School of Economics, affiliated with the Centre for Relationship Marketing and Service Management (CERS) in Helsinki. He obtained his PhD in 2008 from Linköping University and holds adjunct professorships in Industrial Marketing and Service Management. His research focuses on service infusion in product firms, relationship dynamics in B2B contexts, service innovation frameworks, solutions marketing strategies, and value-creation methodologies. His work bridges theoretical concepts with practical business applications. Kowalkowski's publications primarily explore the evolution of service-oriented business models, technological impacts on service operations, and pricing strategy development. His research demonstrates consistent focus on service ecosystem development and organizational transformation. Awards recognizing his scholarly contributions include: The Service Industries Journal Best Paper Award (2014) Emerald Citations of Excellence (2015) Literati Network Award for Excellence (2012) Månadens forskare (Researcher of the Month, 2011) He serves in editorial roles for multiple journals including Journal of Services Marketing and Industrial Marketing Management , and participates in PhD supervision and examination committees.
Jochen Wirtz is the Vice Dean of MBA Programmes and Professor of Marketing at the National University of Singapore (NUS Business School). He holds a Ph.D. in services marketing from the London Business School and has held leadership roles, including founding director of the UCLA–NUS Executive MBA Programme and member of the NUS Teaching Academy. His research focuses on service management, intelligent automation, AI, and corporate digital responsibility. A globally recognized authority, he has authored over 20 books, including Services Marketing: People, Technology, Strategy (9th ed.) and Intelligent Automation , with translations in 26+ languages. His awards include the Christopher Lovelock Career Contributions Award (AMA) and the Academy of Marketing Science’s Outstanding Marketing Teacher Award. He advises international firms like Accenture and KPMG and is involved in start-ups such as Dataswyft and TranscribeMe. His work emphasizes ethical AI, service robots, and cost-effective excellence, contributing to both academic research and industry practice. Wirtz’s research spans service robots, platform economies, and luxury services. His recent studies explore generative AI’s impact on service encounters, corporate digital responsibility, and B2B customer experience strategies. He actively engages with industry through consulting, keynote speaking, and executive education.
Dr Yong Lin is an Associate Professor in Operations and Supply Chain Management at the Department of Management, Birmingham Business School, University of Birmingham. He joined the university in September 2021, having previously held academic positions at the University of Greenwich and Huazhong University of Science & Technology. He has also served as a visiting researcher at the Institute for Manufacturing (IfM), University of Cambridge, and as a research assistant at the Hong Kong University of Science & Technology. PhD in Management Science and Engineering, Huazhong University of Science & Technology, 2002 MSc in Industrial Engineering and Management, Huazhong University of Science & Technology, 1999 Dr Lin’s research focuses on digital transformation and sustainability strategies in operations and supply chains. His key interests include supply chain risk and resilience, digital logistics platforms, business ecosystems, and manufacturing strategies. He explores how digital technologies such as blockchain and RFID can enhance transparency, efficiency, and sustainability across supply networks. His recent publications reflect a strong trend toward digitalization, resilience, and sustainability in supply chains, with studies on modular resilience in multinational platforms, blockchain in remanufacturing, and digitalization in healthcare logistics. His work frequently appears in top-tier journals such as International Journal of Operations and Production Management , Journal of Cleaner Production , and Technological Forecasting and Social Change . Senior Fellow of the Advance HE (Higher Education Academy) Certified Management and Business Educator, Chartered Association of Business Schools (CABS) Chartered Fellow, Chartered Institute of Logistics and Transport (CILT) Dr Lin has led and coordinated several research projects funded by the National Natural Science Foundation of China (NSFC), the 863 Program, and the European Regional Development Fund. He actively engages in industry consulting to transfer research outcomes into practical business solutions. He welcomes PhD applicants interested in digital transformation, sustainability, logistics platforms, and business ecosystems. He is also involved in advising and mentoring graduate researchers in these domains. Dr Lin is affiliated with the Department of Management at Birmingham Business School, where he contributes to research, teaching, and knowledge exchange in operations and supply chain management. His work bridges academic rigor with real-world application, particularly in digital and sustainable supply chain innovation.
Dr. Mary Lacity is a Distinguished Professor of Information Systems at the Sam M. Walton College of Business, University of Arkansas, and holds the David D. Glass Endowed Chair. She is also a Visiting Professor at the London School of Economics for Spring 2025. Director of Walton College’s Blockchain Center of Excellence (2014-2019) Former Curators’ Distinguished Professor at University of Missouri Holds visiting positions at MIT, Washington University, and Oxford University Senior Editor for MIS Quarterly Executive Contributing Editor for Journal of the British Blockchain Association Her research focuses on enterprise adoption of emerging technologies, particularly blockchain, metaverse, service automation, and ethical technology use. She has conducted extensive case studies and surveys on automation and Web3 implementation across hundreds of organizations globally. Recent publications include books like Human Privacy in Virtual and Physical Worlds (2024) and Blockchain Fundamentals for the Web 3.0 (2022). She has over 30 books and 26,300 Google Scholar citations (h-index: 68). 2014: Inducted into IAOP’s Outsourcing Hall of Fame 2024: Recognized as top 2% scholar in Business and Management (Stanford) 2024: Top 1% scholar in Business and Management (ScholarGPS) Fellow of the Association of Information Systems She actively contributes to blockchain standards via the Global Standards Mapping Initiative (GSMI) of the Global Blockchain Business Council and the Linux Foundation’s Trust over IP (ToIP). Her work bridges academic research and practical applications in enterprise technology adoption.
Professor Thanos Papadopoulos is a faculty member at the University of Kent , serving as Deputy Dean and Head of the Department of Analytics, Operations & Systems. He is affiliated with the Centre for Logistics and Sustainability Analytics (CeLSA) . PhD : Warwick Business School, University of Warwick MSc : Informatics, Athens University of Economics and Business Diploma : Computer Engineering and Informatics, Patras University His research focuses on Operations and Information Management , with emphasis on digital technologies in supply chains , resilience , and sustainability . Recent work explores AI, metaverse, and data-driven strategies. He has authored 150+ peer-reviewed publications and collaborates with journals like British Journal of Management as Associate Editor. Awards include Stanford's Top 2% Researchers and Clarivate Highly Cited distinctions. Professor Papadopoulos supervises students in supply chain management , big data , and sustainability . His projects address geopolitical disruptions and digital transformation in manufacturing and retail.
Rameshwar Dubey is a Full Professor of Operations Management at Montpellier Business School (France), Visiting Professor at Liverpool John Moores University (UK), and Adjunct Professor at Indian Institute of Management Jammu (India). He holds editorial roles across multiple journals, including Senior Associate Editor of the International Journal of Logistics Management and Associate Editorships at Journal of Humanitarian Logistics & Supply Chain Management, International Journal of Information Management, and others. His research focuses on supply chain resilience, humanitarian operations, sustainable practices, and digital transformation in crisis scenarios. He has been recognized as a top 1% cited scholar in Web of Science and among the top 200 in SCOPUS for Business Management and Operations Research. Dr. Dubey’s academic contributions include over 75 journal reviews, supervision of seven PhD and five DBA students, and examination of 37 theses globally. His work emphasizes applications in healthcare logistics, disaster relief, and emerging technologies like AI and IoT in supply chains. He has taught at institutions including the University of Leeds, UNESP Brazil, and Southern University of Science and Technology China. Awards: Outstanding Reviewer Awards (IJPE, JBR, JCP), Best Reviewer Awards (JHLSCM 2014/2016, MD 2018), and a 2019 Lifetime Achievement Title for contributions to supply chain science. Teaching: Logistics, Operations Management, Analytics, Research Methodology, and Data Science. Labs/Teams: Editorial leadership in over seven international journals, active participation in global SCOR and B2B risk frameworks.
Dr. Shirley Coleman is a distinguished Professor at Newcastle University Business School, specializing in the application of statistical methods to business and industrial problems. With over two decades of academic contributions, she has established herself as a leading expert in statistics, data science, and quality management within industrial contexts. Her research interests span several interconnected domains: Statistics, Data Science, Business Analytics, Quality Management, Six Sigma methodologies, Kansei Engineering (which integrates emotional design with product development), Industrial Statistics, Design of Experiments, Predictive Maintenance, and Customer Lifetime Value analysis. Coleman's work consistently bridges theoretical statistical concepts with practical business applications across diverse sectors including healthcare, manufacturing, facilities management, and digital marketing. Analysis of her recent publications reveals a strong focus on the evolving role of statistics in the digital age, particularly examining how statistical expertise contributes to AI development, Industry 4.0 initiatives, and data-driven business transformation. Her work demonstrates increasing emphasis on customer analytics, predictive maintenance modeling, and the strategic implementation of data science in small and medium enterprises. Coleman's publications frequently address methodological challenges while maintaining strong practical relevance for industry practitioners. Throughout her career, Coleman has been actively involved with the European Network for Business and Industrial Statistics (ENBIS), contributing to the development and dissemination of statistical methods in business contexts. Her collaborative approach is evident in numerous co-authored publications across disciplines, demonstrating her ability to work effectively with researchers from diverse fields including engineering, healthcare, and business management. Her advisory work appears focused on helping organizations implement statistical thinking in business processes, with particular attention to small and medium enterprises seeking to leverage data analytics for competitive advantage. Though specific grant information isn't detailed in the available publications, her extensive industry-focused research suggests significant engagement with practical business problems and industry partnerships. Dr. Coleman has made substantial contributions to the field through her leadership in professional organizations, particularly ENBIS, where she has helped shape the discourse around industrial statistics and their business applications. Her work on Kansei Engineering demonstrates innovative approaches to integrating human factors with statistical methods for product development.
Dr. Peter Guenther is a Visiting Professorial Fellow at the Institute of Management and Decision Sciences (MDS) at Hamburg University of Technology (TUHH), specializing in marketing strategy and quantitative methods. His research focuses on quantifying marketing's impact on financial performance, marketing asset accountability, business-to-business advertising, and digital marketing. He holds a PhD in Marketing from the University of Melbourne and a Diplom (German Master) in Commerce from the University of Mannheim. Key research interests include understanding marketing's financial value, improving PLS-SEM methodologies in business research, and analyzing B2B advertising dynamics. His work has been published in top-tier journals such as the Journal of Marketing , International Journal of Research in Marketing , and Industrial Marketing Management . He serves on the Editorial Review Board of Industrial Marketing Management . Dr. Guenther has prior affiliations with the University of Melbourne and RMIT (Australia). He contributes to the Liverpool Advanced Methods for Big Data Analytics (LAMBDA) Research Centre and teaches modules like 'Consumer Insight Research' and 'Marketing & Digital Analytics.'
Dr. Florian Urmetzer serves as Associate Teaching Professor and founding Director of the Ecosystems, Platforms & Strategy (EPS) Research Group at the University of Cambridge's Institute for Manufacturing (IfM). His expertise centers on strategy formulation tools for business ecosystems and platforms within manufacturing and services sectors. He teaches the Business Ecosystem Strategy course and leads IfM Engage consultancy projects for clients including IBM, ATOS, ABN-AMRO, CEMEX, Pearson Education, Leonardo rescue helicopters, and the NHS. Urmetzer holds a distinction MSc in Network Centred Computing and PhD from the University of Reading's School of Systems Engineering. His doctoral research developed real-time usability evaluation methods for distributed collaborative environments. Academically, he has been a visiting researcher at Barcelona Supercomputing Center and Politecnico di Milano. His research investigates industrial ecosystems from strategic and managerial perspectives, encompassing supply chains, digital platforms, and business ecosystem dynamics. This work has been published in leading journals including Journal of Business Research, European Journal of Information Systems, and Journal of Service Research. Analysis of his recent publications reveals dominant trends in technological sovereignty, platform ecosystem governance, and manufacturing relocation strategies. Prior to Cambridge, Urmetzer gained extensive industry experience as a consultant at Accenture in Zürich, Senior Researcher at SAP labs, and roles at Volkswagen AG, Gartner Inc., and IBM. He currently leads the EPS Research Group, which develops frameworks for organizations navigating complex industrial ecosystem dynamics.
Professor Joseph Amankwah-Amoah is a leading academic in International Business and Strategy at Durham University Business School, UK. He holds additional roles as Distinguished Visiting Professor at Coal City University (Nigeria) and Adjunct Professor at Kwame Nkrumah University of Science and Technology (Ghana). His research focuses on business failure dynamics in emerging economies, sustainability, institutional voids, and digital transformation. He has authored over 160 peer-reviewed articles in top-tier journals like Journal of International Business Studies and International Business Review , with over 7,000 Google Scholar citations. His awards include four consecutive years on Stanford's World Top 2% Scientists list (2020–2023) and the 2021 AIB Insight Outstanding Article Award. He serves as an international expert for the UN Office of the Special Adviser on Africa and has guest-edited over 10 special journal issues. His work bridges academic theory with real-world challenges in global business, sustainability, and institutional development. Key research themes include leveraging business failure for innovation, green industrial policies, and the impact of digital technologies on emerging markets. He actively contributes to policy discussions on Africa's economic development and has collaborated with institutions across Europe, Africa, and Asia.
Tridas Mukhopadhyay is the Deloitte Consulting Professor of e-Business at Carnegie Mellon University's Tepper School of Business, where he has served on the faculty since 1986. His academic journey at CMU progressed from Instructor of Information Systems (1986-1987) to Assistant Professor (1987-1993), Associate Professor (1993-1997), Professor (1998-present), and Deloitte Consulting Professor of e-Business (2000-present). He also served as Director of the MS in Electronic Commerce program from 1999-2004. Ph.D. in Computer and Information Systems, University of Michigan–Ann Arbor, 1987 M.B.A. in Computer and Information Systems, Indian Institute of Management Calcutta, 1981 B. Tech. in Electrical Engineering, Indian Institute of Technology Kharagpur, 1978 Professor Mukhopadhyay's research spans multiple critical areas in information systems and technology management. His work on strategic IT use examines how organizations derive business value from information technology investments. He has conducted extensive research on business-to-business commerce, particularly focusing on e-procurement systems, web-based marketplaces, and electronic intermediation models. His cybersecurity research investigates the economic aspects of cyber security, including liability mechanisms and patch release strategies. In software engineering, he has studied productivity, quality metrics, and offshore software development contracts. His most recent publications reveal several key trends in his research trajectory. There's a growing focus on digital platform economics, examining advertising models, virtual currency systems in gaming, and sharing economy dynamics. His work increasingly incorporates behavioral aspects, studying how users respond to personalized content and how backers exert control in crowdfunded projects. Methodologically, his research employs sophisticated analytical approaches including hierarchical Bayesian models, structural equation modeling, and natural experiment designs. CART Research Frontier Award, Carnegie Mellon, 2005 Distinguished Ph.D. Alum, Michigan Business School, 2004 Best Paper, International Conference on Information Systems, 2001 Best Paper, MIS Quarterly, 1995 Xerox Research Chair, Tepper School of Business, 1988-1989 Information Systems Society Distinguished Fellow, 2012 Professor Mukhopadhyay has served on numerous editorial boards including Information Systems Research (1994-2003), Management Science (1999-2003), and MIS Quarterly (1997-1999), demonstrating his significant contributions to the field. His consulting work with major organizations including Alcoa, Chrysler, Ford, General Motors, IBM, and governmental agencies like the United States Post Office and Pennsylvania Turnpike has provided practical insights that inform his academic research. He has been actively involved in university governance through committee service including the Business Technology Faculty Search Committee and the CMU Faculty Senate. His research has been supported through various industry partnerships and academic grants, though specific grant details aren't provided in the source material. His teaching focuses on Business Computing and Strategic IT courses, reflecting his expertise in both foundational information systems concepts and strategic applications of technology in business contexts.
