William Hefley

William Hefley is a Clinical Professor in the Information Systems department at the Naveen Jindal School of Management, University of Texas at Dallas. His work focuses on curriculum and workforce development, with expertise spanning data science, cybersecurity, and project management.

• PhD, Carnegie Mellon University
• MS, Carnegie Mellon University
• MSSM, University of Southern California
• Graduate Certificate in Information Systems, University of Southern California
• BA, San José State University
• BS, University of the State of New York

His research explores the impact of standards (eSCM) on sourcing relationships, corporate social responsibility in outsourcing, multicultural service engineering, service quality in assistive settings, global value chains, green IT, and service innovation. Current projects include work on Marcellus Shale value chains and dynamic capability in service networks.

Notable awards include the ACM SIGCHI Lifetime Service Award (2019), IAOP Member of the Year (2015), and multiple certifications such as Certified Outsourcing Professional (COP) and SAP associate certification. He serves as an authorized lead appraiser for the eSourcing Capability Model (eSCM).

• ACM SIGCHI Lifetime Service Award, 2019
• IAOP Member of the Year, 2015
• AIS SIGSVC Service Award, 2012
• ACM Distinguished Service Award, 1996
• Software Engineering Institute Achievement Award (People CMM Appraisal), 1996