Tong Wu

Tong Wu is an Assistant Professor in the Department of Management Science & Information Systems at University of Massachusetts Boston. Her research focuses on user-generated content platforms, social media analytics, behavioral operations management, and healthcare IT.

Education:

• PhD in Business Administration, University of Rochester
• MS in Mathematics, Southern Illinois University Edwardsville
• MS in Economics and Finance, Southern Illinois University Edwardsville

Research Contributions: She explores decision-making under uncertainty through empirical studies of newsvendor problems, investigates AI integration in online review responses, and examines macroeconomic impacts on fertility trends. Her work combines behavioral insights with operational challenges.

Publications: Recent studies analyze AI applications in customer service (2024), inflation targeting effects on fertility (2024), and collaborative decision-making dynamics (2015). Earlier work includes experiments on benchmark information (2018) and competitive environments (2014).