Paul P. Maglio

Paul P. Maglio is a Professor of Management and Cognitive Science at the University of California, Merced, where he is affiliated with the School of Engineering and the Department of Management of Complex Systems. As one of the founders of the field of service science, he has established himself as a leading researcher at the intersection of management, cognitive science, and information systems. His work spans from theoretical foundations of service systems to practical applications of service innovation.

Maglio received his bachelor's degree in computer science and engineering from MIT and earned his Ph.D. in cognitive science from the University of California, San Diego. His academic journey reflects his interdisciplinary approach that bridges technical and social sciences.

His research interests focus on human-computer interaction, distributed cognition, and service science, with particular emphasis on how technology enables service innovation and value creation. Maglio's work explores how cognitive principles can inform the design of service systems and how service systems can be understood through the lens of complex adaptive systems. His research has practical applications in digital service transformation, service design, and the integration of artificial intelligence in service contexts.

Analysis of his recent publications reveals a clear trajectory toward understanding service systems in the age of AI. His work increasingly examines how autonomous technologies transform human-centered service systems, with particular attention to trust in AI systems, digital service transformation, and the ethical implications of data-driven business models. The publications show a consistent focus on service science as an interdisciplinary field that connects management, information systems, and cognitive science.

Maglio served as Editor-in-Chief of INFORMS Service Science from 2013 to 2018 and is the lead editor of the Handbook of Service Science, Volumes I and II. He has published over 125 papers across computer science, cognitive science, and service science domains, establishing him as a prolific contributor to these fields.

As an educator, Maglio teaches courses including Technology-enabled Service, Foundations of Management of Complex Systems, Service Science, and Service Innovation. His teaching reflects his research interests and commitment to developing the next generation of service science scholars and practitioners. His work with students likely focuses on the practical application of service science principles to real-world business challenges.

Maglio directs research that examines the intersection of cognitive science and service systems, with particular attention to how people interact with and through service systems. His work on epistemic actions and distributed cognition provides theoretical foundations for understanding how humans and technology collaborate in service contexts.