About
Olga Gjerald is Professor of Service Management at the Department of Leadership and Service Innovation, Faculty of Social Sciences, University of Stavanger, Norway. As Co-Editor-in-Chief of the Journal of Change Management, she leads research examining service organization dynamics.
Research focuses on:
- Service employment relationships
- Experience design frameworks
- Societal impacts of service industries
- Leadership in organizational change
Recent publications analyze hospitality workplace systems through theoretical lenses including paradox theory, examining issues like fair work frameworks, consumer expectations, and workforce development. Her work consistently bridges theoretical rigor with practical industry applications.
No specific awards are listed. As UNESCO Chair associate, Dr. Gjerald leads international research collaborations through the Global Hospitality Research Alliance, mentoring emerging scholars in service innovation.
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