Muhammad Afzal

Dr. Muhammad Afzal is a Teaching Professor at Queen Mary University of London's School of Business and Management, where he completed his PhD in Business and Management (2024) and MPA (2017). With over a decade of experience as a civil servant in Pakistan's police organizations, he combines academic and practical expertise in public administration and organizational management. His research focuses on digital transformation's impact on public services, particularly policing, emphasizing behavioral public administration and algorithmic discretion in decision-making.

Education:

• PhD in Business and Management, Queen Mary University of London (2024)
• Master’s in Public Administration, Queen Mary University of London (2017)

Research Interests: Public administration, digital transformation, policing, behavioral approaches, street-level bureaucracy, leadership, performance management, and digital government. His work bridges theoretical frameworks with real-world challenges in public sector digitalization, offering practical recommendations for training and policy design.

Publications: Over a dozen peer-reviewed articles and conference papers, focusing on data-driven policing, algorithmic discretion, and smart policing models. His 2024 work on digital transformation in frontline policing highlights adaptation strategies and ethical considerations.

Advising & Grants: No listed advisees. Research has been presented at international conferences such as the American Society for Public Administration and Public Management Research Conference.

Labs & Teams: Not explicitly mentioned in available materials. His research collaborations include partnerships with institutions like the Netherlands Institute for Government.