Minela Kvakic

Minela Kvakic is Associate Professor specializing in digitalization impacts on child welfare systems. Her research analyzes how digital tools and social media reshape professional practices, ethical boundaries, and decision-making in child protection services. Kvakic investigates discretion, trust, and power dynamics in digitally-mediated welfare contexts.

Research focus areas:

• Social media in child welfare investigations
• Digital discretion in frontline work
• Policy implementation of welfare technology
• Ethical frameworks for digital practice

Her mixed-methods research combines policy analysis with interviews of caseworkers, managers, and service users to understand digitalization's consequences for vulnerable families. Recent publications examine algorithmic decision-making and professional boundary management in digital environments.