About
Dr. Mathis Poser is an alumnus of the University of Hamburg, where he served as a Research Associate until 2023. He is affiliated with the Faculty of Mathematics, Informatics and Natural Sciences, specifically within the Department of Informatics, Information Systems, and Socio-Technical Systems Design (WISTS). His research focuses on hybrid intelligence systems, conversational agents, and their integration into customer service and organizational innovation processes. He explores topics such as human-AI collaboration, service delivery optimization, and continuous improvement frameworks for AI-driven systems.
Poser’s work emphasizes practical applications of AI in real-world service environments, including chatbot implementation strategies, seamless handover mechanisms between AI and human agents, and quality criteria for conversational agents. His research bridges technical AI development with socio-technical design principles to enhance user experiences and organizational efficiency.
His publications highlight trends in hybrid service models, conversational agent evaluation, and the role of AI in fostering innovation. While no awards or grants are explicitly mentioned, his contributions span academic and applied domains, addressing challenges in customer support, idea generation facilitation, and low-code platforms for job crafting.
