About
Lysanne Lessard is an Associate Professor at the Telfer School of Management, University of Ottawa, specializing in the design of digitally-enabled services. Her work bridges information systems and healthcare, focusing on telehealth, e-commerce, and online government services. She is affiliated with the LIFE Research Institute and Institut du Savoir Montfort, contributing to interdisciplinary research.
- Ph.D., Information Systems (University of Toronto, 2013)
- M.Sc., Information Technology (Téluq-UQAM, 2007)
- B.A., Communications (UQAM)
Her research explores digitally-enabled service systems as socio-technical arrangements, emphasizing stakeholder needs, theoretical foundations, and modeling techniques. Key areas include telemonitoring, learning health systems, and service personalization.
Recent publications address simulation modeling in healthcare, trust requirements for peer support systems, and AI applications in service design. Her work integrates Service-Dominant Logic and human-centered approaches to address challenges in virtual care access and preventive health behaviors.
Lessard collaborates with NSERC, CIHR, and CNFS-funded projects, advancing methodologies for requirements engineering and system architecture design in health contexts.
