Kenneth Klassen

Kenneth Klassen is a Professor of Operations Management at Brock University's Goodman School of Business. His research specializes in healthcare operations management, focusing on optimizing appointment scheduling systems, improving clinical efficiency through simulation and optimization techniques, and implementing quality improvement methodologies like Six Sigma and Lean in healthcare settings.

Klassen's work examines operational challenges in outpatient clinics, including managing patient unpunctuality, physician interruptions, and capacity planning. His research employs quantitative methods to develop efficient scheduling policies that balance resource utilization with patient service quality.