Kathleen Chao

Kathleen Chao is an Adjunct Professor in the Department of Technology Management and Innovation at the NYU Tandon School of Engineering. Her expertise spans Financial Technology, Global Supply Chain Management, and Luxury Business Development. With a career spanning three continents, she focuses on integrating business objectives, user needs, and technical feasibility into innovative solutions beyond traditional digital touchpoints.

She co-founded the Service Design Network NYC Chapter and actively mentors students at Design for America at NYU, emphasizing community engagement and interdisciplinary collaboration. Her teaching and advisory roles reflect her commitment to bridging theoretical frameworks with real-world applications.

Dr. Chao’s work emphasizes cross-cultural collaboration and the human-centric design of products and services. She is accessible via email and holds office hours by appointment.