Jeff Hess

Jeff Hess serves as Associate Professor and Area Chair at California Polytechnic State University, pioneering research in consumer-brand relationships with his widely cited 1995 consumer trust measure. Over twenty years, he has consulted 100+ companies including Microsoft, McDonald's, and Sony, with major marketing firms adopting his relationship model as a core brand loyalty platform.

Education:

• PhD in Marketing Research Methodology, University of Colorado, Boulder
• MBA in Marketing, Pepperdine University
• BA in Radio, TV and Film, Biola University

Research Focus: Dr. Hess specializes in formalizing the Consumer Investment Model and developing measurement frameworks for consumer-brand dynamics. His work bridges academic theory and industry application through data analytics for strategic marketing decisions using real-world datasets.

Professional Impact: His research methodology is implemented by leading marketing research organizations as a primary loyalty assessment tool. Teaching encompasses advanced marketing analytics courses where students apply statistical techniques to solve corporate marketing challenges.