Jagdip Singh

Jagdip Singh is a Professor in the Department of Design & Innovation at the Weatherhead School of Management, Case Western Reserve University. He holds the AT&T Professorship and has been actively involved in shaping organizational frontline research since his appointment in 1985.

• Education: PhD (Texas Tech University, 1985), DIT (Indian Institute of Foreign Trade, 1978), Bachelor of Technology (Indian Institute of Technology, 1975)
• Editorial Roles: Associate Editor, Journal of Service Research (2021-Present); Editorial Review Board member for multiple journals including Journal of Marketing (2008-Present)

His research focuses on organizational frontline effectiveness, particularly in designing customer connections, digital negotiations, and balancing productivity with quality. Recent work examines AI ethics, organizational agility, and pragmatic learning in SMEs.

Key awards include:

• Lifetime Achievement Award - Sales SIG, American Marketing Association (2019)
• Faculty Distinguished Research Award - Case Western Reserve University (2019)
• Enduring Impact Award - Weatherhead School (2018)
• Excellence in Doctoral Teaching & Mentoring - Weatherhead School (2007, 2017)
• Research Recognition Awards (1997, 2018)
• Multiple "Outstanding Reviewer" Awards (Journal of Marketing, Journal of Retailing, etc.)

As an educator, Jagdip teaches Advanced Analytical Methods, Machine Learning in Business Analytics, and Predictive Modeling. He co-founded the interdisciplinary Organizational Frontlines Research initiative with annual symposiums since 2015. His 2020 panel on "5 Lessons for Business Analytics in the Age of Covid-19" highlighted analytics resilience and future preparation.