Iseul Choi

Iseul Choi is an Assistant Professor in the School of Public and International Affairs at North Carolina State University, affiliated with the College of Humanities and Social Sciences. Her research focuses on enhancing government effectiveness and equity through human-centered approaches, emphasizing administrative burden reduction, organizational learning, and inclusive public sector practices.

Education:

• Ph.D. in Public Administration and Policy, University at Albany, SUNY (2020)
• M.P.A. in Public Administration, University of Wisconsin-Madison (2014)
• B.A. in English and Economics, Seoul National University (2012)

Research Interests: Dr. Choi investigates how governments can achieve equitable outcomes through performance management, contracting processes, and behavioral insights. Her work addresses administrative burdens, organizational culture, and the impact of diverse planning groups on policy design. She advocates for context-aware public value creation in urban governance.

Publication Trends: Her articles analyze contracting performance in EEO complaints, citizen decision-making influenced by government data presentation, and organizational learning’s role in performance improvement. Recent work explores diversity in strategic planning and federal agency collaboration.

Awards:

• SPALR Award (ASPA Section on Personnel Administration)
• Distinguished Doctoral Dissertation Award (Rockefeller College)
• UAlbany Award
• Nominated for SUNY Chancellor’s Distinguished Dissertation Award

Labs/Groups: Active in the Public Administration faculty group within the School of Public and International Affairs, contributing to interdisciplinary research on governance innovation and equitable service delivery.