Cynthia St. John

Dr. Cynthia St. John is a full-time Professor of Practice in the Management Department at The University of Texas at Arlington's College of Business. She brings extensive real-world leadership experience to her academic role, having served as a chief learning officer and executive in large organizations.

Education:

• PhD in Educational Psychology, University of Houston, 2004
• MS in Counseling Psychology, Wright State University, 1989
• BA in Psychology, University of Toledo, 1987

Her research and teaching focus on leadership, organizational behavior, healthcare administration, and performance improvement. She integrates applied and academic perspectives to enhance leadership effectiveness, particularly in healthcare and support services. Her work emphasizes team development, ethical leadership, and quality assessment.

The recent publications reflect a strong focus on leadership in healthcare support departments, performance culture, and the application of the Baldrige framework. These works highlight interdisciplinary research at the intersection of management and healthcare operations.

Scientific Awards:

• Fellow, Quality Texas Foundation (June 2019)

Dr. St. John actively contributes to academic and professional service. She serves as Executive Director of the Goolsby Leadership Academy and has held leadership roles in program development, curriculum design, and student advising. She has been involved in scholarship committees, hiring, and grade appeals. She mentors students through the ACHE Student Summit and teaches a range of courses including Organizational Behavior, Leadership, and Healthcare Ethics. She has secured professional development through multiple certifications from ACUE, Rice University, and BB&T.

She is actively engaged with leadership and quality improvement communities, including the Association of Leadership Educators and the Quality Texas Foundation, where she has served on the board and as a judge for performance excellence awards. Her work extends to public speaking and workshops with organizations such as the Texas Hospital Association and Leadership Fort Worth.