Annika Hasselblad

Annika Hasselblad is a University Lecturer at Mid Sweden University's Department of Communication, Quality Technology and Information Systems (KKI) in Sundsvall, actively researching digitalization in public welfare organizations including schools, care, and social services. Her work critically examines technology-enabled metrics and their organizational impacts.

Education:

• Master of Science in Industrial Engineering
• PhD in Information Systems (2024)

Research Focus: Hasselblad specializes in performance measurement, value creation logics, and digital management within public sector contexts. Her investigations reveal how techno-economic rationality creates tensions between industrial efficiency paradigms and welfare service values, particularly examining misalignments between organizational goals and performance indicators. She develops practical frameworks for evaluating welfare technology implementations while addressing socio-technical conflicts in municipal settings.

Publication Trends: Analysis of her 15 most recent publications (2019-2024) shows consistent exploration of value realization models, citizen-centered evaluation metrics, and socio-technical tensions in digital public services. Her work bridges industrial engineering principles with public administration challenges, predominantly through Swedish municipal case studies focusing on operational effectiveness, technology implementation, and welfare service transformation.

Research Infrastructure: Hasselblad actively participates in the Risk and Crisis Research Centre (RCR) and Forum for Digitalization (FODI). She has completed significant projects including DIVÄ (Digitalization, Measurability and Value Realization), citizen value modeling for Sundsvall residents, and operational effectiveness frameworks for municipal enterprises. Her teaching contributes to the Industrial Organization and Economics program at Mid Sweden University.